Staff Business Operations Manager

Company Overview

Job Overview

Come join us as part of the Intuit Business Operations Team. We are looking for creative problem solvers with a passion for innovating and for revolutionizing the way Intuit does business.

We are a small, focused team with a learning and experimentation mindset working to make Intuit the best-run platform company in the world. The improvements we drive as a team touch every aspect of Intuit’s structure, processes and business model and will fuel investment in Intuit’s growth priorities.

Responsibilities

• Shape and manage the company’s operating rhythm
• Partner with Intuit’s most senior leaders to jointly problem solve and develop solutions to complex business problems
• Provide focused analytical support to leaders responsible for operational improvements, ensuring execution is set up for success and managed rigorously
• Learn from internal and external best practices and work with business leaders to implement and scale them across the company
• Developing and launching a company-wide goal-setting framework that creates alignment, transparency and accountability on the most important work
• Partnering with our CTO and Chief Customer Success Officer to understand and implement customer experience measurement best practices across the company
• Reimagining and executing the 3&1-year planning process across financial planning, defining annual goals and tech resource planning Specific responsibilities include:
• Drive Intuit’s operating rhythm with a focus on the operating mechanisms (meetings/reviews) where the progress of goals and outcomes are reviewed
• Manage and improve the company-level goal process and thought partner across the business to define high-quality goals and ensure regular updates
• Build and maintain the infrastructure that supports annual goal planning as part of 3&1-year planning and in-year goal planning and execution

Qualifications

• Strong academic record required. MBA or equivalent from a nationally recognized institution preferred.
• 2-6 years of work experience in roles that were delivering impact across an organization. Examples include experience in a top tier consulting firm focused on strategy and implementation, being part of a strategy or business operations team in a technology company, and/or helping improve efficiency or effectiveness in a business function of a technology company.
• Demonstrated ability to understand end-to-end processes and come up to speed quickly on new business domains
• Passion for excellence and the desire to have a significant impact on the business
• Highly self-motivated and willing to proactively take on issues within teams and the company at large
• Well-rounded interpersonal skill set with the capacity to build strong relationships with senior executives
• Excellent quantitative analytical skills, creativity in problem solving and a keen business sense
• Strong communications (written/verbal), presentation and facilitation skills
• Strong process and project management skills