Principal Product Manager: Live Payments
Intuit
Principal Product Manager: Live Payments
Location(s): Mountain View, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
QuickBooks proudly serves over 7 million small businesses and self-employed customers. While initially started as desktop and bookkeeping software, QuickBooks has grown to provide millions of customers with payments, capital, banking, payroll, and other financial services - moving over $200 billion in and out of businesses every year.
Live Payments’ mission is to create new products and services that enable our Mid-market and SMB merchants’ ability to get paid fast and easy. We are seeking an experienced and visionary Principal Product Manager to lead the scaling of our innovative Live payment products. The ideal candidate will have a strong background in building Payment products from customer experience and platform perspective.
This Principal Product Manager will lead all the efforts to scale the end-to-end funnel for the product, including merchant acquisition, activation, engagement and monetization. The leader in this role will closely work with teams across invoicing, capital, workforce/payroll, and other financial services to align teams on an innovative and differentiated set of product offerings. Bringing all these cross-functional teams together and launching consequential products requires holistic thinking across product experiences, risk, marketing, customer success, go-to market pricing and incentives.
Responsibilities
Customer Focus:
- Gather and analyze customer feedback through various in-person and online channels to inform product decisions and improvements.
- Work closely with user research, sales and customer success teams to understand the needs of Mid-market and SMB customer segments, address customer issues and gather insights for future product development.
Product Strategy and Vision:
- Define and drive the product vision and strategy for the Live Payments.
- Partner with Go-to-Market in conducting market research and analysis to identify market trends, and competitive landscape.
- Develop and maintain a robust product roadmap balancing between time-to-market and short/long-term revenue expectations.
Product Development:
- Lead the end-to-end product development process from ideation to launch and postlaunch iterations.
- Collaborate with cross-functional teams, including engineering, design, data science, marketing, risk, partnership and sales, to deliver integrated high-quality software products.
Third-Party Partnerships:
- Identify and establish partnerships with third-party partners to enable Live Payment solutions.
- Collaborate with Partnership teams to negotiate contracts and agreements with third-party partners to achieve best possible terms.
Project Management:
- Oversee project timelines, and resources to ensure successful and timely delivery of product features.
- Communicate project status, risks, and milestones to stakeholders, including senior leadership.
- Continuously observe how work is getting down, identify areas of improvement, hypothesize best practices and implement/test them to unlock high-velocity product development process.
Metrics and Reporting:
- Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement.
- Prepare and present regular reports on product performance, market trends, and competitive analysis.
Qualifications
- Strong Bias-for-action: You have led with hypotheses, and moved with high-velocity in launching products, and iterating against the hypotheses.
- Resourcefulness: You have not only moved with high-velocity but also figured out creative ways to solve problems fast and simple.
- Grit: You have not taken NO for an answer on the things you have a high conviction. You have developed and defended strong points of view with data and analytics. You have remained relentless in identifying the right stakeholders, figured out what needs to be done and how it needs to be done, and followed-through until it’s done in a timely manner.
- Relentless focus on outcomes: You have not only delivered outputs at a high velocity but also delivered high-impact outcomes for customers and business.
- People leadership: You have a proven track record of getting things done through influence that’s grounded in data and reasoning. You have intentionally invested in building great working relationships with your fellow X-FN team members.
- 5+ years of customer-facing Product Management experience, serving Consumers, SMBs or mid-market merchants.
- Experience building financial products in the Payments space with a portfolio of product releases demonstrating insights into the industry and building growth-oriented experiences is preferred.
- Undergraduate degree in Computer Science, Electrical Engineering or a related technical discipline or equivalent relevant experience; MBA is a plus.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $206,000 - 279,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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