Manager 2, Risk Management
Intuit
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Posted on Aug 29, 2024
Security, Risk & Fraud
2024-63336 - Copy or share job URL Manager 2, Risk Management
Location(s): Atlanta, GeorgiaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
The Intuit Payments Risk Operations team protects both Intuit as well as our small business customers from financial losses resulting from fraud or credit risk of accepting payment transactions. The team operates in a dynamic environment and uses extensive research, analysis, and customer empathy to drive decisions that have a significant impact on both our customers and on Intuit.
The ideal Senior Manager candidate will encourage and lead front line Risk Ops Specialists and their teams to do the best work of their lives while protecting Intuit and providing exceptional customer service through a fraud and financial risk lens while conducting extensive research and analysis to drive results. In addition, this role will be responsible for working cross functionally to define and implement best in class processes, drive continuous improvement, and maintain service levels during unexpected events.
Qualifications
- Must have 5+ years of experience leading teams in a large scale Operations type organization as well as small business or Risk Management expertise
- An obsession with the customer experience
- An understanding of common business practices as well as payment transaction processing
- Possesses a high level of intellectual curiosity focused on identifying the root cause of problems to generate results and exhibiting the highest personal and professional standards of integrity and ethics
- Advanced computer/ internet navigation skills in order to quickly and effectively use a variety of proprietary systems, investigative programs, and case management systems
- Strong analytical skills and the ability to quickly assess performance, identify opportunities, gain alignment, and implement solutions
- Exceptional emotional intelligence including strong self-awareness and as well as the ability to empathetically provide constructive feedback
- Demonstrated ability to use data and influence to drive change, to expertly lead cross functional projects, and to guide the organization through change
- Track record of identifying and developing exceptional talent to build high performing teams
- A collaborative leader, who communicates equally well with senior leaders, front-line employees, and cross-functional groups
- Bachelor's degree or equivalent relevant experience, and CFE/ACAMS or similar is a plus
Responsibilities
- Provide leadership, coaching, and development for frontline risk operations teams to drive high performance, engagement, and career growth. Foster a culture of customer empathy, continuous improvement, and data-driven decision making
- Stay current on emerging fraud techniques, regulatory requirements, and industry best practices. Continuously evaluate and improve risk operations capabilities
- Partner cross-functionally to develop and optimize risk operations processes, policies, and procedures. Identify opportunities for automation, improved efficiency, and reduced risk exposure. Continually assess processes for improvement opportunities. Research and gather data to develop effective business cases to communicate why an improvement is necessary and the expected outcome of improvements
- Consistently provide and manage empathetic, accurate, and efficient resolutions to very complex and escalated customer issues with fostering a calming influence in tense or stressful situations and lead by teaching as well as role modeling the Intuit values and also provide clear direction and communication to maintain continuity of critical services
- Leverage performance metrics, KPIs, and dashboards to deliver key business outcomes such as customer-facing service levels, financial loss measures, and high levels of employee engagement. L Identify and address gaps. Use data to measure progress and declare success
- Promote speed, quality, and shared vision by getting the right people involved in decisions early and by being clear about roles and responsibilities
- Develop high performing teams by understanding and facilitating team dynamics, recognizing and developing great talent, recommending areas for improvement and ensuring consistency in thoughts and actions
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy Intuit employee
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather Intuit employee
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake Intuit employee
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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This job is no longer accepting applications
See open jobs at Intuit.See open jobs similar to "Manager 2, Risk Management" Ellis H-1B.