Principal Product Manager, QuickBooks Online Mid-Market & Workforce Solutions
Intuit
Principal Product Manager, QuickBooks Online Mid-Market & Workforce Solutions
Location(s): Mountain View, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
People who work for themselves fuel our global economy. In the US, small businesses employ 60% of the workforce and create 80% of new jobs; internationally the stats are even more skewed. But the odds are stacked against them. One of two fails in the first five years, two of three before they can turn ten.
The QuickBooks Online team is launching a new business offering to fuel the growth of growing mid-market businesses with more complex needs by becoming their single source of truth for running their businesses and also managing their finances.
As the Principal Product Manager for this new enterprise suite, you will define and build the next generation of end to end platforms. These capabilities will enable Intuit to better serve their larger mid-market businesses to not just save time and make real time business decisions, but also provide expert services as and when needed. You’ll work closely with a cross-functional team of engineers, data scientists, designers, marketers, customer care, analysts and researchers to deliver best-in-class product experiences.
Qualifications
- 8+ years designing and delivering world-class software products in a Product Management role, ideally with a SaaS based enterprise software company in the fintech space
- Superior strategic and analytical skills with ability to draw key insights and develop clear recommendations
- Data driven, have both the holistic view and the capability to execute to build a strategy, and operationalize the plan
- Experience serving as product owner for a scrum team, managing scrum ceremonies and constantly seeking to educate the team on product strategy and roadmap
- Passion for building great products, innovation and solving complex customer problems
- Superior communication and presentation skills, including the ability to communicate complex technical issues simply and convincingly to drive fast decisions
- Strong data literacy and ability to use data and analytics to back your strategic approach
- A bias for action and rapid experimentation with a proven track record of delivering results at scale that impact critical business metrics in the short and long
- Experience in matrixed organizations; ability to drive results through collaboration and influence
- Undergraduate degree required in Computer Science, Electrical Engineering, Math, Science or a related technical discipline (equivalent professional experience will be considered); advanced degree a plus
Responsibilities
- Develop and execute impactful product strategies that align with business objectives and customer needs
- Work closely with Marketing and Sales on enabling the sales pipeline for launch, including post launch activation/retention/upsell
- Work with Sales and CS on tools needed to enable Sales and care teams to better serve these high value enterprise customers
- Drive results through close partnerships with core teams, cross-functional stakeholders, and cross-business unit partners to deliver customer impact and business objectives
- Lead the definition and execution of a product roadmap that supports the delivery of awesome end to end, mid-market-ready Financial Services capabilities (e.g. service delivery, upgrade/downgrade and purchasing flows, onboarding and retention flows, etc)
- Build and own a quarterly rolling 12-month roadmap to deliver on business objectives
- Engage with cross-functional stakeholders to ensure technology synergies are understood and leveraged
- Engage with multiple business stakeholders to ensure all product needs are captured, most importantly across the other scrum teams
- Write high quality user stories, using an agile approach, that represent a collaborative view on the direction for the technology platform as defined by development managers and architects
- Leverage deep analysis of customer and site analytics to understand behavior and platform performance, using data to identify opportunities for improvement.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $195,000 - $264,000, Colorado $169,000 - $229,000, Bay Area California $195,000 - 264,000, Southern California $188,500 - 254,500, Washington $177,500 - $240,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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