Job details

Country

USA

State / Region / Province

Anywhere in the US and/or Remote

Work Location

Anywhere in the US and/or Remote

Domain

Global Markets

Interest Group

Infosys Limited

Skills

Technology|Unit Level - Unit Level|Practice Sales

Company

ITL USA

Requisition ID

124733BR

Job description

Job Title: Senior Practice Engagement Manager – Practice Sales
Location: US


The Senior Practice Engagement Manager – Practice Sales role at Infosys Aster, centered on the AI Amplified Marketing Suite, is pivotal in driving business success through strategic client engagement and account management. This position requires the individual to provide insightful client introductions and context to internal teams, navigate accounts to identify diverse deal opportunities, and lead pursuit teams effectively. Managing client expectations and maintaining the Infosys price premium are crucial, alongside a strong focus on enhancing client satisfaction and expanding the account as per strategic plans. The role demands strategic thinking, exceptional relationship management, and effective communication skills to foster long-term partnerships and demonstrate business value to clients.

Key responsibilities include:

1. Client Introductions and Contextual Understanding: Act as the bridge between clients and internal teams by providing valuable introductions and contextual insights. This enables the team to tailor solutions that meet client-specific needs and expectations.
2. Account Navigation and Deal Identification: Skillfully navigate client accounts to uncover various opportunities for business deals. This involves a keen understanding of the client's business and marketing landscape and a proactive approach to identifying potential areas for collaboration and expansion.
3. Pursuit Team Leadership: Formulate and lead dedicated pursuit teams that are aligned with the strategic objectives of Infosys Aster. Guide these teams in developing compelling proposals and solutions that resonate with client needs.
4. Strategic Pricing and Negotiation: Recommend and defend competitive win prices, ensuring they align with client value perceptions while maintaining Infosys' price premium.
5. Client Expectations and Relationship Management: Set and manage client expectations effectively, ensuring transparent communication and mutual understanding. Develop and execute comprehensive account plans that enhance client satisfaction and drive account growth.
6. Market Insight and Competitor Analysis: Stay informed about industry trends, client drivers, and competitor moves. Use this intelligence to adapt strategies and maintain Infosys' leadership position in the market.
7. Contract and Account Operations: Oversee the contracting process, ensuring swift closure and acceptable risk levels. Handle escalations related to service delivery, payment disputes, and client complaints to maintain a smooth operational workflow.
8. Account Growth and Strategic Planning: Develop and review strategic account plans to ensure alignment with business goals. Engage with various client departments and stakeholders to expand the footprint of Infosys services.
9. Mentorship and Team Development: Mentor the account team and collaborate with delivery managers to provide feedback and guidance, fostering a high-performance culture and enhancing client delivery outcomes.

The Senior Practice Engagement Manager – Practice Sales must demonstrate a deep understanding of client dynamics, the ability to influence stakeholders, and a commitment to delivering business value that strengthens Infosys' position as a trusted, innovative partner. This role not only aims to meet but exceed client expectations, thereby driving significant growth and success for both Infosys and its clients.

Required Qualifications:
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 14+ years of experience, with strong sales/relationship management/account management experience
• Significant business development and project management experience
• Prior experience of CMO's relationships and knowledge of Marketing domain across industry verticals.
• Track record of interacting and building relationship with C-level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication and presentation skills
• Wide variety of IT and business consulting engagement experience
• U.S. citizenship or permanent residency required, we are not able to sponsor this position at this time

Preferred Qualifications:
• MBA degree or foreign equivalent and 10+ years of experience
• Knowledge of industry specific go-to-market solutions
• Good understanding of industry specific business issues and drivers
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship


About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.