Job details

Country

USA

State / Region / Province

Anywhere in the US and/or Remote

Work Location

Anywhere in the US and/or Remote

Domain

Consulting

Interest Group

Infosys Public Services, Inc

Skills

Domain|Insurance|Business Analysis, Technology|Salesforce|Salesforce Lightning

Company

IPS USA

Requisition ID

124568BR

Job description

Infosys Public Services is currently looking for a Senior Unemployment Insurance Tax Business Analyst.

Position Description (scope of work or brief narrative):
The Consultant will provide expert-level industry knowledge as the senior Subject Matter Expert (SME) in developing Unemployment Insurance Tax requirements. This position will be hands-on in the creation of user stories and other system requirement documents as well as providing leadership to other SME’s and/or Business Analysts.

This position is responsible for providing input into the creation of project plans and meeting the deadlines established in the project plans. This role will also lead and organize content responses to proposals by ensuring that the responses meet the customer requirements thoroughly and completely and conform to the established “win themes” of the overall proposal response. This role will also coordinate and participate in oral presentations showing customers a command of Unemployment Insurance Tax.

Required Skills:

• Must have excellent oral and written communication skills to lead and participate in proposal responses, oral presentations, and other pre-sales activities.
• Must be comfortable and confident presenting to and meeting with client C-Level leadership.
• 4+ years of experience in the Unemployment Insurance Tax domain.
• Must have experience in delivering Unemployment Insurance Tax programs.
• Must have been a Business Analyst on at least one Unemployment Insurance Tax modernization project.
• Must have experience writing User Stories.
• Must have direct experience gathering and communicating business requirements to technical staff.
• Must be able to review and enhance the design products created by Subject Matter Experts to allow for faster more accurate consumption by related parties.

Preferred skills:

• Commercial software development and ongoing support.
• Unemployment Insurance or other Insurance related products.
• Relevant salesforce certifications.
• Be flexible to meet with resources in varying time zones outside of normal work hours.
• Travel to client site (up to 50%) but may be higher or lower based on the client engagement.

Areas of Responsibility:

• Proposal Development / Solution Design
• Engagement Launch
• Engagement Delivery
• Engagement Management
• Idea Generation for IP
• Client Relationship Management
• Build Asset
• IP Creation/Protection
• Operations

Leadership Qualities:

• Passion: Passionate about Customer Success.
• Inquisitive: Always learning; approaches each interaction with an open mind; great listener and hands-on.
• Leadership: Self-aware and strategic thinker; proficient at building strong relationships.
• Communicator: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.
• Team Player: Proficient at collaboration and working with members of a team.
• Urgency: Ability to move fast and drive business value and results.
• Adaptable: Excels in high levels of uncertainty and change.

Educational Requirements:

• Bachelor’s Degree in Engineering or foreign equivalent required from an accredited institution. Will also consider three years of progressive, relevant work experience in lieu of every year of education.

The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.
About Us
Infosys Public Services is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.