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Senior Unemployment Insurance Tax Business Analyst



United States · United States · Remote · United States · Remote
Posted on Thursday, July 11, 2024

Job details



State / Region / Province

Anywhere in the US and/or Remote

Work Location

Anywhere in the US and/or Remote



Interest Group

Infosys Public Services, Inc


Technology|Salesforce|Salesforce Lightning



Requisition ID


Job description

Infosys Public Services is the leader in consulting, technology, and next-generation services. We partner with U.S. and Canadian public sector organizations to help them stay ahead of the innovation curve. Our technology solutions, combined with proven best practices and execution excellence, enable our clients to renew themselves and build new capabilities to improve mission outcomes.

We are pushing the limit of what is currently possible – towards completely new areas.

Currently, we are looking for a Senior Unemployment Insurance Tax Business Analyst to join IPS.

Position Description (scope of work or brief narrative):

The Consultant will provide expert-level industry knowledge as the senior Subject Matter Expert (SME) in developing Unemployment Insurance Tax requirements. This position will be hands-on in the creation of user stories and other system requirement documents as well as providing leadership to other SME’s and/or Business Analysts.

This position is responsible for providing input into the creation of project plans and meeting the deadlines established in the project plans. This role will also lead and organize content responses to proposals by ensuring that the responses meet the customer requirements thoroughly and completely and conform to the established “win themes” of the overall proposal response. This role will also coordinate and participate in oral presentations showing customers a command of Unemployment Insurance Tax.

Required Skills:
•Must have excellent oral and written communication skills to lead and participate in proposal responses, oral presentations, and other pre-sales activities.
•Must be comfortable and confident presenting to and meeting with client C-Level leadership.
•5+ years of experience in the Unemployment Insurance Tax domain.
•Must have experience in delivering Unemployment Insurance Tax programs.
•Must have been a Business Analyst on at least one Unemployment Insurance Tax modernization project.
•Must have experience writing User Stories.
•Must have direct experience gathering and communicating business requirements to technical staff.
•Must be able to review and enhance the design products created by Subject Matter Experts to allow for faster more accurate consumption by related parties.

Preferred skills:
•Commercial software development and ongoing support.
•Unemployment Insurance or other Insurance related products.
•Relevant salesforce certifications.
•Be flexible to meet with resources in varying time zones outside of normal work hours.
•Travel to client site (up to 50%) but may be higher or lower based on the client engagement.

Areas of Responsibility:
•Proposal Development / Solution Design
•Engagement Launch
•Engagement Delivery
•Engagement Management
•Idea Generation for IP
•Client Relationship Management
•Build Asset
•IP Creation/Protection

Leadership Qualities:
•Passion: Passionate about Customer Success.
•Inquisitive: Always learning; approaches each interaction with open mind; great listener and hands-on.
•Leadership: Self-aware and strategic thinker; proficient at building strong relationships.
•Communicator: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.
•Team Player: Proficient at collaboration and working with members of a team.
•Urgency: Ability to move fast and drive business value and results.
•Adaptable: Excels in high levels of uncertainty and change.

Educational Requirements:
Bachelor’s Degree in Engineering or foreign equivalent required from an accredited institution. Will also consider three years of progressive, relevant work experience in lieu of every year of education.

The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

IPS strictly complies with U.S. employment verification and anti-discrimination laws. An applicant hired by IPS must be able to establish authorization to work in the U.S. IPS does not sponsor individuals for U.S. work visas, though exceptions may be evaluated on a case-by-case basis at the sole discretion of the company.

Infosys Public Services is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.