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Labor Project Manager

Infosys

Infosys

Operations
United States · United States · Remote · United States · Remote
Posted on Thursday, July 11, 2024

Job details

Country

USA


State / Region / Province

Anywhere in the US and/or Remote


Work Location

Anywhere in the US and/or Remote


Domain

Consulting


Interest Group

Infosys Public Services, Inc


Skills

Technology|Salesforce|Salesforce Lightning


Company

IPS USA


Requisition ID

120727BR


Job description

Infosys Public Services is the leader in consulting, technology, and next-generation services. We partner with U.S. and Canadian public sector organizations to help them stay ahead of the innovation curve. Our technology solutions, combined with proven best practices and execution excellence, enable our clients to renew themselves and build new capabilities to improve mission outcomes.

We are pushing the limit of what is currently possible – towards completely new areas.
Currently, we are looking for a Labor Project Manager to join IPS.

Position Description (scope of work or brief narrative):
The Project Manager will provide oversight for large Labor system implementations and projects, such as Unemployment Insurance (UI) Tax, Benefits, and Appeals, Paid Family Medical Leave (PFML), Workforce, Disability, or Industrial Affairs.
This position will be responsible for working in a fast-paced environment focused on ensuring the project team provides quality services within time and budget for our clients.

Scope of Work:
•Managing software implementations from contract execution to post-production, to ensure successful completion on time and within budget.
•Developing the project schedule, detailed work plans, project estimates, and resource plans including the determination and acquisition of needed resources.
•Supporting the project team to ensure deliverables are deployed with the highest quality standards on time.
•Communicating project status internally, to the project team, and externally with the customer and any other involved parties regularly.
•Managing work team activities, risks, and commitments within the constraints of time, cost, and quality while maintaining an intense focus on customer satisfaction.
•Conducting meetings with project teams and vendors as needed.
•Working collaboratively with internal resources to ensure we meet/exceed productivity targets.
•Ensuring the successful completion of the project on schedule and within budget.

Required Skills:
•7+ years of project management experience.
•Project management experience with large system implementations.
•PMP Certified.
•Structured and process-driven mindset to drive and lead change with good influencing skills.
•A strong desire to achieve customer satisfaction and service standards.
•Excellent client/relationship skills – with strong written and oral communication skills.
•Must be comfortable and confident presenting to and meeting with client C-Level leadership.

Preferred Skills:
•Project management experience with commercial software development.
•Labor, such as Unemployment Insurance (UI) Tax, Benefits, and Appeals, Paid Family Medical Leave (PFML), Workforce, Disability, or Industrial Affairs related products experience.
•Salesforce experience.
•Be flexible to meet with resources in varying time zones outside of normal work hours.
Travel to client site (up to 50%) but may be higher or lower based on the client engagement.
Areas of Responsibility
•Proposal development / solution design
•Engagement launch
•Engagement delivery
•Engagement management
•Client relationship management
•IP protection
•Operations

Leadership Qualities:
•Passion: Passionate about customer success.
•Inquisitive: Always learning; approaches each interaction with an open mind; great listener and hands-on.
•Leadership: Self-aware and strategic thinker; proficient at building strong relationships.
•Communicator: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.
•Team Player: Proficient at collaboration and working with members of a team.
•Urgency: Ability to move fast and drive business value and results.
•Adaptable: Excels in high levels of uncertainty and change.

Educational Requirements:
Bachelor’s degree in engineering or foreign equivalent required from an accredited institution. Will also consider three years of progressive, relevant work experience in lieu of every year of education.

The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

IPS strictly complies with U.S. employment verification and anti-discrimination laws. An applicant hired by IPS must be able to establish authorization to work in the U.S. IPS does not sponsor individuals for U.S. work visas, though exceptions may be evaluated on a case-by-case basis at the sole discretion of the company.

Infosys Public Services is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.