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Senior Associate Relationship Manager



Customer Service
Radnor, PA, USA
Posted on Saturday, July 6, 2024
Job description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

HSBC’s Commercial Banking (CMB) business is looking to add an energetic, quantitative-minded, driven individual to join our team of dynamic Relationship Managers, Credit Managers and Product Partners to support our clients. The new Associate Relationship Manager (ARM) will be a crucial member of our team, helping to meet the unique needs of high growth in-bound large corporate and middle market Commercial Banking customer relationships.
The ARM is also expected to be an integral part of the Corporate Banking team enabling the team to deliver holistic banking services, improve client engagement, maximize operational efficiency and allow for the optimum amount of client engagement. In addition, the role holder will be expected to represent the bank at client meetings, introduce product partners, coordinate the application process, and work closely with internal stakeholders on credit or product onboarding process, systems updating Know Your Customer and documentation.

As our Senior Associate Relationship Manager you will:

  • The ARM is expected to assist the Relationship Managers in retaining and growing customer relationships, adhering to the Group values, business strategy, operational policies, regulatory requirements and risk management practices
  • The ARM will also take responsibility for dealing with all aspects of New To Bank onboarding, internal and external relationship reviews, working on ad hoc projects including (but not limited to): sales pitches, product coordination, prospect research and calling, sector analysis, client portfolio reporting and others as required
  • The ARM will be expected to prepare concise call reports, research and analyze client, industry and competitor financial and macro-economic data and be an active participant in client due-diligence calls

For this role, HSBC targets a pay range between $110,700 and $166,000.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.