Senior Service Delivery Manager
HCL Technologies
Senior Service Delivery Manager
Florida
USA
Job Family
Program/Delivery/Capability Management
No. of Positions
1
Job Description (Posting).
To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support. (1.) To define and implement clear service level agreements (SLAs) for support operations. (2.) Identify opportunities to enhance project profitability and margins through efficient resource allocation and cost-effective strategies. (3.) Ensure process effectiveness and continual service improvement (4.) To develop and execute comprehensive project plans, define success criteria, implement effective risk management and mitigation strategies. (5.) To act as a primary point of contact for key stakeholders, including customers, and collaborate with cross-functional teams, (development, sales, and marketing) to drive integrated and successful project outcomes. (6.) To guide and coach a team of support specialists, empowering them through trainings and managing their performance.
Employee Group
Business Line FT
Entity
CSW
Auto req ID
1485481BR
Expected Date of Closure
01-Dec-2024
Skill (Primary)
Project Management Skills (APPS)-Project Management-Project Management_Change Management
Skill Level 3 (Secondary Skill 1)
Oracle (APPS)-Oracle Cloud Functional-Oracle Project Management Cloud
Skill Level 3 (Secondary Skill 2)
Technical Skills (APPS)-Databases-RDBMS-Oracle