Senior Program Manager

Missouri

USA

Job Family

Program/Delivery/Capability Management

Job Description (Posting).

BSS Practice- Sr. ConsultantLead Consultant

Experience 12+

Activities:

Minimum of 14 years overseeing large scale programs.
Understanding of Telecom Application Landscape across CSP Processes- Enterprise Services will be preferred
Experienced in managing Telecom customers
Excellent communication skills both written and verbal.
Strong software and system delivery skills.

Responsible to drive Enterprise Telecom Business Solutions, Architecture delivery
Work in Consulting Advisory roles and help customer to solve their business problem, potentially in Telecom BSS area
Drive Solutioning & implementation of Telecom Transformation Programs
Participate in planning and high-level design of the solution and explore solution alternatives; Architectural & delivery Governance; Change & Release management Cadence
Lead Application portfolio optimization (APO) & Implementation of Telecom business centric testing practice
Explore possibilities to Modernize Telecom BSS stack, Run POC, create business case & proposal
Lead Technical Solutioning across BSS Application stack for HCL s Telecom Customers & Potential prospectsRFx in US
Account Mining, Generate leads
Capability building, reusable asset creation


Mandatory Skills:
Strong IT experience in Telecom domain with BSS experience in Retail, Enterprise and wholesale LOB for following areas
o Sales & CRM
o CPQ
o Care & Self-Help
o Enterprise Product Catalog
o Order management
o Workflow management
o Mediation, Rating, Billing, OCS
o Revenue Assurance, Fraud Management
o Enterprise Integrations
o Data & Analytics, Reporting & Dash boarding, Governance & policy management
Extensive experience in tactical and strategic product roll-out including Technology recommendations, architecture, domain driven solutions, API led connectivity, Risk Management, Fault Tolerance, NFR, Resilient architectures.
Hand-on architecture design/consulting experience with(any 1) Amdocs, Netcracker, CSG, Sigma e2e BSS stack
Should have worked in customer advisory role across BSS stack for 5+ years
Should be well conversant with eTOM/SID/TAM models, GSMA standards
Experience with TMF architecture & Integration standards- ODA, NaaS, Open API
Experience in e-commerce and Omni-chanel transformations, Customer experience
Strong experience in Business Architecting and designing IT solutions with Enterprise Integrations, Legacy modernization, Functional consolidation

Preferred Experience/Skills
Certifications TOGAF 9 Certified
TMF Certifications

(1.) To drive value creation in the engagement, proactively identify and implement process enhancements, optimizing program efficiency through streamlined workflows. (2.) To build strong relationships with key Program Partners or Stakeholders and manage their interests for smooth integration and implementation of the program and achievement of its objectives. (3.) To optimize engagement profitability, strategically managing diverse variables, pinpointing improvement opportunities, and implementing targeted strategies to elevate overall project profitability. (4.) To proactively engage with the client to understand the business engagements (5.) To lead and inspire cross-functional teams, offering guidance and fostering collaboration for high-performance outcomes. (6.) To proactively identify, assess, and address risks, issues, and escalations by developing robust mitigation and contingency plans, ensuring seamless program delivery.

No. of Positions

1

Skill (Primary)

Domain Competencies (APPS)-OBSS-BSS - Billing System

Employee Group

Business Line FT

City

Jackson

Entity

CSW

Auto req ID

1467449BR

Expected Date of Closure

30-Nov-2024