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Operations Manager

HCL Technologies

HCL Technologies

Arkansas, USA
Posted on Friday, July 5, 2024

Operations Manager


7-12 Years


Job Family

Delivery Domain

Job Description (Posting).

To create end-to end solutionsorimprovementsorenhancements for identified issues for existing processes and achieve project deliverables through effective team management (1.) AttendanceorLogin HoursorUnsechduled Leave (2.) Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation (3.) Manage the budget and schedule for the projects assigned,Responsible for managing multiple assigned on boarding projects to completion,Coordinating interrelated operational tasks required to support the proposed solution (4.) 1. To formulate the Key Result Areas of the Team Leaders and Team Members 2. Conduct appraisals and feedback sessions with Team leadersorFTs and agents at regular intervals 3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients 4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures. (5.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards



No. of Positions


Skill (Primary)

Domain Competencies (BSERV )-BFS-Operations Management

Employee Group

Business Line FT



Auto req ID


Expected Date of Closure