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Operations Manager

HCL Technologies

HCL Technologies

Operations
North Carolina, USA
Posted on Jun 27, 2024

Operations Manager

North Carolina

7-12 Years

USA

Job Family

Delivery Transaction

Job Description (Posting).

End to End Ownership of the Account,Process Adherence or Compliance, Team Performance,Attendance,Passion for work Excellence (1.) Manage the budget and schedule for the projects assigned,Responsible for managing multiple assigned on boarding projects to completion,Coordinating interrelated operational tasks required to support the proposed solution (2.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards (3.) 1. To formulate the Key Result Areas of the Team Leaders and Team Members2. Conduct appraisals and feedback sessions with Team leadersorFTs and agents at regular intervals3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures. (4.) AttendanceorLogin HoursorUnsechduled Leave (5.) Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

Domain Competencies (BSERV )-Healthcare-Operations Management

Employee Group

Business Line FT

Entity

BSERV

Auto req ID

1435065BR

Expected Date of Closure

15-Sep-2024