Description

Operations Manager is responsible for overseeing and optimizing the daily operations of the organization. This role involves managing staff, ensuring efficient processes, and driving operational improvements to meet business goals. The Operations Manager will work closely with various departments to ensure smooth and effective operations, address issues, and implement strategies that enhance overall performance.

Requirements

• Overall 14+ years of experience
• Experience in managing cross-functional teams and overseeing complex operations.
• Strong understanding of operational processes, management practices, and industry standards.
• Proven ability to plan, execute, and manage projects effectively.
• Demonstrated leadership and team management capabilities, including hiring, training, and performance evaluation.
• Experience in managing customer service operations and addressing customer issues effectively.
• Familiarity with project management tools, operational software, and data analysis tools

Job Responsibilities

• Manage day-to-day operations of the organization, ensuring that processes and procedures are executed efficiently and effectively.
• Monitor KPIs and operational metrics to assess performance and identify areas for improvement.
• Ensure that operational activities align with organizational goals and objectives.
• Supervise and lead a team of staff members, including hiring, training, and performance management.
• Provide guidance and support to team members to ensure high performance and professional development.
• Foster a positive work environment and promote teamwork and collaboration.
• Analyze operational processes and workflows to identify inefficiencies and implement improvements.
• Develop and implement strategies to enhance productivity, quality, and customer satisfaction.
• Oversee the allocation and utilization of resources, including personnel, equipment, and materials.
• Manage budgets and financial resources to ensure cost-effective operations.
• Ensure that resources are used efficiently and effectively to meet operational goals.
• Ensure that operations comply with relevant regulations, industry standards, and company policies.
• Implement and maintain quality control measures to ensure high standards of service or product delivery.
• Address and resolve any quality or compliance issues promptly.
• Ensure that customer service standards are met and that customer issues are addressed in a timely and effective manner.

We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.