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Sr. Product Manager

Gen Digital

Gen Digital

Tempe, AZ, USA
Posted on Monday, July 1, 2024

**HYBRID MODEL - 3x/week in the office**

About Gen:

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives.

When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages.

Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs.

If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us!

About the Role:

As a Senior Product Manager, you will develop, champion, and execute product vision, strategy, and roadmap in support of corporate goals and objectives. You will be responsible for creating an intuitive, best-in-class, end-to-end customer experience, considering the balance between business objectives and customer needs. ​You will be collaborating with stakeholders, engineers, and product managers to support organizational goals. At the same time, you will be understanding customer needs, identifying usability opportunities, and researching the newest design concepts. You will be translating the findings into wireframes, user task flow diagrams, and functional specifications, seeing it through to delivery.​

We are looking for an exceptional and self-driven Sr. Product Manager to help us shape the best-in-class customer journey. The role requires a combination of business and technical acumen, customer-centricity and e-commerce experience.


  • Collaborating with engineering, design and marketing teams to plan, build and launch high-quality experiences
  • Processing, reviewing and interpreting customer usage data/patterns to find new experience insights
  • Championing the needs of the customer and business stakeholders throughout the execution of the initiative, making sure that what is delivered meets the initial goals and objectives
  • Partnering with user experience engineering, design, consumer insights, and analytics teams to find the best possible solutions
  • Orchestrating the analysis to measure the results of UX features to quantify the business impact, and identify further opportunities
  • Prioritizing, designing, and implementing user experience enhancements and fixes and clearly articulating decisions and tradeoffs
  • Independently driving to agreement on product requirements and directions
  • Researching competition and 3rd party vendors to understand e-commerce market dynamics


  • 5+ years of product management experience, with strong business & technical acumen in an agile software development environment
  • 2+ years experience in front-end e-commerce area (enough to be able to represent his/her POV), interpreting data, monitoring, analytics
  • A deep understanding and empathy for user experience
  • Ability to influence management as well as technical and non-technical team members
  • Excellent written and oral communication, interpersonal and presentation skills, and the proven ability to influence and communicate effectively
  • Ability to effectively collaborate with cross-functional team members; relationship-building skills conducive to partnership
  • Growth mindset – unrestrained curiosity and drive to identify continuous opportunities
  • Aptitude to challenge self and others to deliver exceptional results
  • Flexible and creative thinker with the ability to define business tradeoffs, generate out-of-the-box solutions, and manage ambiguity
  • Proven track record of consistently successful past projects with meeting customer needs, achieving business objectives, and on-time delivery
  • Master’s preferred, or Bachelor's Degree in Business Administration, Finance or related field


Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency.

Gen complies with all anti-discrimination laws.

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.