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Staff AWS Connect- DevOps Engineer



Software Engineering
Chevy Chase, MD, USA
Posted on Monday, July 8, 2024

GEICO's Enterprise Voice team is seeking a highly motivated, process-oriented Software Engineer/Systems Engineer for our contact center technologies. You will help drive our insurance business transformation as we redefine experience for our customers.

Basic Qualifications:

- Experience with AWS services such as API Gateway, Lambda, Lex, X-Ray, Databases (e.g. DynamoDB, RDS), S3, CloudWatch, Step Functions, AWS SDK

- 2-4 years of experience in full stack software development using Node.js, JavaScript, JSON

- 2- 4 years of experience with object-oriented design, well-architected design, debugging distributed systems, reporting, CI/CD, and PCI/PII secure coding practices

- AWS Certifications (Associate, Professional, Specialty level)

- Bachelor’s degree in Computer Science or equivalent professional experience

Preferred Qualifications:

-Full Stack Software Developer with DevOps experience

-Experience developing for Amazon Connect

-Deploy, Automate, maintain, and manage an AWS production system

- Resolving problems across multiple application domains and platforms using system troubleshooting and problem-solving techniques

- 2- 4 years of experience developing omni-channel (voice, chat, SMS) Contact Center solutions including natural language processing and speech-enabled grammar

- Experience with Terraform and Typescript

- 2- 4 years of experience supporting an enterprise-level organization

- Experience and passion for influencing best practices and coaching/mentoring junior developers

- Experience developing automated test cases in Cyara or other automated testing tools

- Scripting experience using Powershell


· 6+ years of experience in Contact Center technologies

· 4+ years of experience full stack software development using Node.js, JavaScript, or JSON or DevOps Operational Framework, Cloud Architecture

· 3+ years of hands-on experience developing Contact Flows, Queues and/Or Lex Bots

· 3+ years of hands-on experience on scripting using Terraform

· 1+ years of people management experience

· 4+ years of experience in open source frameworks is desired


· Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience


Annual Salary

$76,000.00 - $261,500.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

GEICO will consider sponsoring a new qualified applicant for employment authorization for this position.


As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

  • Premier Medical, Dental and Vision Insurance with no waiting period**
  • Paid Vacation, Sick and Parental Leave
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Training and Licensures

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.