Systems Analyst

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Systems Analyst do at Fiserv?

You will be part of one of the top merchant acquiring teams in the industry, supporting our largest clients and playing a critical role in developing the best client servicing experiences possible for those clients. You will ensure optimal utilization of the Client360 (a client servicing platform) tool by overseeing its automation and maintenance, driving consistent execution across support teams, an developing appropriate knowledge management artifacts to improve automation and AI support.

What you will do:

• Act as technical consultant working directly with internal teams to identify and remediate gaps in Fiserv’s client servicing flows.
• Perform research and problem diagnostics to determine resolutions to reported problems.
• Escalate issues to other support teams when necessary.
• Maintain updated knowledge and technical documentation needed to support self-service, automation, and AI improvements
• Report and document lessons learned to inform future process enhancements.
• Provide client input to Product Managers, Account Teams, Operations teams regarding process flows and enhancements.
• Provide training to internal users and external Merchant Solutions clients on servicing platforms.

What you will need to have:

• High School graduate/GED
• 3 years of prior experience.
• Experience with client management, client servicing, and/or technical support procedures.
• Background in Business System Analysis or process engineering.

What would be great to have:

• Associate's degree in management information systems, data science, or business analysis.
• Knowledge of the payments industry.
• Exposure or experience in Payment Processing.
• Experience in Process Engineering.
• Exposure to financial services, operations, or client support experience.
• Familiarity with data analytics or other analytics tools such as PowerBI.

Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of an employer sponsored visa at this time.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.