Requisition ID R-10338135 Date posted 07/10/2024 End Date 07/17/2024 City Pittsburgh State/Region Pennsylvania Country United States Additional Locations Berkeley Heights, New Jersey; Frisco, Texas Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr Managed Services Program Manager

What does a successful Sr Program Manager do at Fiserv?

The Program Manager directs all phases of a client’s ATM program, including day-to-day servicing, troubleshooting, ATM performance and facilitates all ATM related needs. You will provide analysis and strategic overviews of clients' ATM fleet and global program; coordinating the preparation of proposals, project plans, and statements work while understanding and adhering to the financial the primary customer contact for all ATM program activities, leading program review sessions with the customer to discuss performance, project schedules, initiatives, and all things ATM. You will function as the primary customer contact for all ATM program activities, leading program review sessions with the customer to discuss performance, project schedules, initiatives, and all things ATM. You are responsible for developing new business and expanding the ATM product sets features and program, as well as partnering with external and internal dependencies to remediate program problems and obtains solutions, facilitates and direct on behalf of the client. With the projected volume increase in ATM clients, the targeted approach on servicing and meeting client needs, this resource is needed to ensure continued and successful management of the fleet.

The Sr. Program Manager serves as the primary customer contact for all ATM program activities, leads and prepares client program review sessions with emphasis on analysis of client terminal performance, project coordination and submission using, program initiatives and all things ATM

The Sr. Program Manager supports development of new business, proposals and cross sell opportunities and works to expand the ATM products, features and enhancements

The Sr. Program Manager manages and submits all billing for BAU, Out of Scope, and other new projects and development efforts as applicable

The Sr. Program Manager displays in-depth knowledge of assigned business lines and functional areas and must partner with all internal and external dependencies to remediate program issues, drives solutions and facilitates research on the client’s behalf

What you will do:

• Primary point of contact for customer & voice of the organization representing client needs.
• Perform Program Management duties as necessary on assigned efforts.
• Establish, communicate client/program objectives, and priorities to internal/external partners.
• Meet contractual performance objectives by analyzing and initiating corrective actions as needed.
• Identify & manage risk and opportunities to meet project/program objectives.
• Ensure proposal submittals, schedules, cost estimates, project execution, risk assessments and technical solutions are accurate and timely.

What you will need to have:

• Bachelor's degree, or equivalent work experience
• Three to five years of experience in project management activities
• Demonstrated ability to work successfully with demanding customers, difficult schedules and technically challenging projects.
• Excellent written and presentation skills, with the ability to clearly and competently convey program performance.

What would be great to have:

• Background in the Financial Payments industry and preference for someone with background in ATM and fleet management
• Ability to identify, resolve issues and manage risk
• Demonstrated management and leadership skills
• Strong organizational and analytical skills
• Ability to identify and resolve exceptions and to analyze data
• Develop detailed work plans and specifications
• Ability to work successfully with demanding customers, difficult schedules and technically challenging projects.
• Excellent written and presentation skills, with the ability to clearly and competently convey program performance.
• Detailed knowledge of assigned business line or functional area

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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