H-1B Job Board

Finding companies that sponsor visas is a lot of work.
We've made your life easier by compiling top companies and startups that hire foreign nationals.
Search 
jobs
 31,992
Explore 
companies
 370
Join talent network
Talent
My job alerts

Senior Systems Services & Support Analyst

Fidelity

Fidelity

IT, Customer Service
Westlake, TX, USA
Posted on May 7, 2025
Apply now

Job Description:

Position Description:

Defines and implements practices in Resiliency Engineers, Automation, Observability and Chaos Tests. Solves stack-wide engineering issues related to hardware, software, network, applications, and cloud service providers. Develops and migrates applications into cloud-based platforms like Amazon Web Services (AWS) and Azure. Builds and supports Kubernetes clusters to run across multiple machines and environments. Monitors data ingestion process and performs on-call duties by utilizing Control-M and Informatica. Troubleshoots application issues on Unix/Linux with J2EE, WebSphere, Tomcat and SQL. Provides technical expertise and assists in crisis management for major system outages or issues with major impact to the business and consults with application support and development groups on application problems, new releases, new applications, systems, and infrastructure.

Primary Responsibilities:

  • Defines and recommends process improvement initiatives.

  • Participates in the development of tools used to facilitate operational procedures.

  • Completes technical service requests.

  • Drives incident management and resolutions and identifies root cause and coordinates fixes.

  • Responsible for the creation and documentation of disaster recovery procedures.

  • Creates contingency plans covering key areas of vulnerability within the system.

  • Coordinates systems installation and configuration of systems installation and infrastructure changes.

  • Responsible for the maintenance of system diagrams and operational procedures.

  • Develops tools to automate the collection and analysis of operational data.

  • Establishes project plans for projects of moderate scope.

  • Works on multiple projects concurrently.

  • Establishes on-time and on-budget project goals.

  • Maintains status of project and monitors activities of team members.

  • Provides application support and assists in the identification, isolation, and escalation of problems of limited scope.

  • Participates in application functionality analysis by gathering appropriate data and presenting it in chart form for analysis.

  • Participates in the evaluation of design for existing systems to assess their reliability, performance, usage, maintainability, and cost of ownership.

  • Participates in the development of technical solutions of limited complexity to support delivery of service requests.

  • Performs functional analysis for small to moderate projects.

Education and Experience:

Bachelor’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three (3) years of experience as a Senior Systems Services & Support Analyst (or closely related occupation) implementing, deploying, monitoring, and automating on-premises infrastructure using Cloud Native Services or containerized applications throughout the software development lifecycle (SDLC).

Or, alternatively, Master’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and one (1) year of experience as a Senior Systems Services & Support Analyst (or closely related occupation) implementing, deploying, monitoring, and automating on-premises infrastructure using Cloud Native Services or containerized applications throughout the software development lifecycle (SDLC).

Skills and Knowledge:

Candidate must also possess:

  • Demonstrated Expertise (“DE”) ensuring seamless integration using databases, monitoring, and security features to integrate, deploy, and maintain scalable containerized applications across Amazon Web Services (AWS), Azure, and OpenShift within a cloud-native ecosystem; and managing Amazon Elastic Kubernetes Service (Amazon EKS) using AWS.

  • DE configuring and maintaining Datadog monitoring and setting up alerts and dashboards to proactively identify issues using Datadog, Catchpoint, Splunk, AppDynamics, and Grafana for Application Observability and monitoring of applications and infrastructure; and, writing SQL stored procedures to interact with Snowflake databases.

  • DE managing complex job workflows in Control-M and Autosys through holding, releasing, rerunning, and force completing jobs to ensure optimal system performance and meeting service-level agreements; and using Ansible to automate the configuration, deployment, and management of infrastructure, scalability, and efficiency across environments through infrastructure as code.

  • DE applying DevOps principles throughout the software development life cycle (SDLC) -- performing continuous integration, delivery, and deployments using Jenkins, Jfrog and Sonar; and identifying performance bottlenecks and providing solution improvements for Web applications using Tomcat.

#PE1M2

#LI-DNI

Certifications:

Category:

Information Technology

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Company overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

If you would like to request an accommodation, please contact us at:

accommodations@fmr.com

Apply

Join us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

Benefits
Learning & development
Culture

Benefits that adapt to everything life sends your way

401(k) with company match

Medical, dental, vision and prescription drug coverage

16-week maternity leave & 12-week parental leave

Student loan assistance

Fidelity is invested in you

Committed to Professional Development

At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.

We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.

Continuing Education & Training

  • Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
  • Video-based training for technology, leadership, management & more.
  • Ongoing skills development and coaching opportunities.
  • Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
  • A range of talent development programs to support career mobility.

Mentoring

  • Utilize the skills of experienced leaders to enrich your career.
  • Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
  • An open atmosphere of knowledge sharing and collaboration.
  • Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.

Our Commitment to Diversity and Inclusion

"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments

At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.

Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.

These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.

  • Over 22K employees participate in an affinity group.
  • Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
  • 74% increase in affinity group memberships over the last three years.

Giving Back to Our Communities

Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.

Fidelity Cares

  • Provides associates with opportunities to actively volunteer and share their talents.
  • Hosts numerous company-wide volunteer events (in-person and virtual).
  • Partners with nonprofit organizations to support our local communities.
  • More than 12,000 associates donate time annually – from interns to SVPs.
  • Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.

Fidelity Charitable®

  • Created to make it easy for people to support charitable organizations they care about.
  • Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
  • Supported more than 300,000 unique charities around the world.
  • Since its inception, more than $42 billion has been given to public charities.

Technology careers at Fidelity

Imagine and create the next generation of financial products and tools.

Similar Jobs

Apply now
See more open positions at Fidelity
Privacy policyCookie policy