Job Description:

Job Description

Senior Manager – Production Support, Data Governance and Operations

The Role

The Fidelity Brokerage Data Aggregation Technology Team is seeking a Senior Manager to lead an operational function that performs end-user support, development operations oversight, data analysis, and ensures compliance with general IT controls for a portfolio of software solutions. The candidate will become a subject matter expert on customer financial transaction data, lead a team of analysts that provide first level support for incidents and problems, perform trend analysis and KPI measurement for the effectiveness of the operations function. The candidate will also be responsible for working with related technology partners to drive the resolution of complex system issues that require escalation and resolution. The candidate will also become a master of the data elements associated with retail and correspondent trading, cash management and spending, workplace investing, charitable gifts, and other benefits related datasets. A strong candidate will have some background in Postman, brokerage-related concepts, database querying, and overall data management. The candidate must also have experience with the agile development methodology, project management-related best practices, and leadership.

This position is based in Boston, MA. The candidate will be expected to work in the Boston office 10-days per month to align with our team’s scheduled connect weeks. All remaining working hours can be in-office or remote based on the candidate’s preference.

Primary Responsibilities

• Oversee and manage a queue of incident and problem tickets associated with the Data Aggregation product. The Senior Manager will work with Analysts to review each incident, perform research, and liaise with technology partners to quickly troubleshoot and resolve issues.
• Participate in projects to build operational dashboards specific to change, problem, and incident management for our platforms.
• Establish operational KPIs and drive to team to operate efficiently to achieve targets.
• Partner with technology teams to recommend operational improvements that will reduce incident volumes and eliminate reoccurring issues.
• Help to build a controls framework to ensure those datasets have the highest possible quality rating.
• Understand and document current state data definitions, scope, and process flows associated with our platform.
• Work collaboratively with appropriate Tech teams to manage security mechanisms and data access governance.
• Contribute ideas and information to solution design discussions.
• Become a subject matter expert on data content, scope, and business process flows related to our platform.
• Oversee and implement process improvement initiatives specific to data management and operational support.
• Facilitate meetings in an organized and efficient manner.
• Ensure the technology capabilities are responsive to the needs of the business objectives.

The Expertise and Skills You Bring

• Bachelor’s Degree plus at least 5 years of experience in operational support or data analytics, or Master’s Degree plus at least 3 years in support or data analytics.
• Experience leading teams and driving strategy.
• Scripting experience in SQL and familiarity with both relational and non-relational databases.
• Strong desire and experience with data in various forms (data warehouses/SQL, unstructured data)
• Experience with AWS Services, APIs, data analysis, and related software including Postman, Python, and Snowflake is preferred.
• At least 2 years of experience working with concepts and practices within the financial services industry.
• We as a team are motivated and show a strong desire to succeed.
• We get things done while you are focused and passionate about delivering value.
• We are great teammates to one another with a passion to use technology to help customers in an evolving regulatory marketplace.

Certifications: