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Senior Systems Services and Support Analyst

Fidelity

Fidelity

IT, Customer Service
Merrimack, NH, USA · Westlake, TX, USA
Posted on Oct 23, 2024

Job Description:

The Role

Fidelity Investments Core Brokerage Technology Domain is seeking an experienced Senior Systems Support & Analyst to join the Production Excellence squad and work with the Customer Communications Production Support squad in providing superior stability and performance as we adapt to change. The Customer Communications Product Area is part of the Core Brokerage Platform Domain (formerly the Operations Service Group – Technology organization).

The Expertise and Skills You Bring

  • Bachelors or equivalent with 5+ years of experience in information technology

  • Financial services experience preferred

  • Robust critical thinking skills coupled with a growth demeanor and drive to learn and engage with peers in problem solving discussions

  • Demonstrated experience in communicating technical needs and capabilities to non-technical team members and partners

  • Delivering quality technology solutions to complex business issues in an agile environment

  • Collaborate with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner

  • Strong analytical and critical thinking skills and ability to tackle issues by making timely decisions based on facts, knowledge, experience, and judgment

  • Quickly learn, adapt, and thrive to meet the needs of a fast-paced, changing environment

  • Strong troubleshooting and problem-solving skills

  • Desire to be detailed, very responsive, and committed to quality

  • Ability to navigate organizationally in order to accomplish tasks and work on multiple efforts simultaneously

  • Hands on experience in the technology stack – Java, Spring Framework, Spring Boot, PL/SQL, Angular and .NET.

  • Devops, Monitoring and cloud computing skills

  • Proven ability to solve a variety of problems, typically of complex scope with minimal reference to established policies and procedures

  • Hands-on experience in troubleshooting RESTful Web Services with Java technologies.

  • Makes decisions based on theory or concepts when solving problems of highly complex or technical nature

  • Solid experience in architectural patterns, micro-services, messaging/event driven frameworks and enterprise databases in an agile environment.

  • Practical experience in CI/CD practices.

  • Ability to solve and work on production issues using various tools such as Splunk and Datadog

  • Understanding server infrastructure and server certificates

  • GIT, Maven, Jenkins, uDeploy experience

  • Passion for technology and troubleshooting complex problems.

  • Be Collaborative: Work in partnership with the users, Architecture and Engineering teams to deliver end-to-end solutions

  • Be Creative: Promote and foster an environment of innovation to deliver solutions to market which help improve scale and efficiency, business growth and investment performance

  • Influence Others: In partnership with the delivery and engineering leads in US, Ireland and India, help advance and support product, delivery and technical practices

  • Inspire Others: Demonstrate a deep passion for technology and financial domain and create an ability to tap into the creative minds of the engineering team

  • Having an AWS Certification is a plus

  • Exposure in Message Oriented Middleware APIs – JMS, ActiveMQ, IBM MQ, Apache Kafka

  • Experience in agile methodology

The Team

The Product Area’s mission is to provide a robust, accurate, reliable, high performing and cost-effective platform that generates, archives, and reconciles non-regulatory and regulatory financial communications which meet all regulatory and compliance requirements and facilitates an exceptional end investor experience through consumers across all Lines of Business. In this role, you will serve as a full stack engineer supporting the Production Excellence squad in the Customer Communications Product Area in Core Brokerage. You will work on stability initiatives including scalability, capacity, performance of Customer Communications applications. You will work closely with the Squad Lead and other developers to drive a culture of stability, resiliency & performance as a priority on equal footing with functionality through a proactive production excellence discipline leading to zero customer impacting incidents.

Certifications: