Senior Field Effectiveness Manager
Expedia
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Introduction to the Team
The Senior Field Effectiveness Manager role sits on the Field Effectiveness Team, part of Field Operations within the Commercial function of the Travel Partnerships and Media (TPM) division. In this role you will work in close partnership with the Field Performance Manager, Product, Engineering and other cross functional teams, serving as the subject matter expert and voice of the Field teams.
In this role your expertise in sales and account management, passion for optimizing commercial team’s processes tools and ways of working at pace will maximise commercial performance outcomes
In this role you will:
Map current state business ecosystems (process, systems, tools and data flows within a specific line of business (e.g Hotels Market Management)
Use data and investigation to independently solve ambiguous problems.
Identify and prioritize issues and opportunities across people, process, systems and tools to improve the efficiency and effectiveness of the Field (Commercial) teams
Translate issues and opportunities into business requirements
Engage and gain buy-in from commercial leaders on improvement recommendations
Partner with internal field and cross functional teams such as analytics, salesforce, product, tools and enablement teams to resource, design and execute on changes
Execute and effectively manage cross functional resources and plans to ensure timely and effective adoption
Document best practices, develop standard operating procedures and establish consistent behaviours to improve efficiency, quality and reliability
Foster a culture of continuous improvement
Experience and Qualifications
You have;
6+ years commercial field experience within a Sales & Account Management senior position
Success in managing change roadmaps involving cross functional resources. (Desirable; Agile, Prince, PMP)
Preferred: Can solve problems utilising improvement frameworks & methodologies such as Six Sigma & LEAN
Performed data analyses and present findings on the underlying principles, reasons or facts.
Success in being a trusted advisor and in using influence with internal and external stakeholders to foster positive outcomes
Demonstrated knowledge of tools and systems ecosystems, specifically Salesforce
Created detailed business requirements to support effective solution design
Expertise on how products/services are applied across a particular industry or domain.
Experience in identifying the skill and expertise requirements to accomplish delivery goals
Solid understanding of Field performance Ops concepts such as segmentation, coverage models, territory planning, forecasting, pipeline management, variable incentive compensation plans and knowledge management
Excellent verbal and written communication skills and executive stakeholder management
Proven ability to succeed in both collaborative and independent work environments
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.