Experience/Knowledge:

• Networking and TCP/IP
• IP addressing / Subnetting / Super-netting
• Cisco network equipment
• Routing, Switching, Wireless
• Software Defined Network (ACI / SD-Access / SD-WAN)
• DNA Center
• AAA and ISE
• F5 Load Balancers, Cloud technologies
• LAN and WAN Network troubleshooting
• Palo Alto Prisma

Position Duties

• 24x7 On-call level 2/3 support rotation for Incident Management, Configuration and Performance Management, Change Management and Security Management
• Provide technical support for various Cisco technologies and platforms
• Implement network configuration changes in the environment globally on weekends and outside of business hours
• Staging, installation, configuration, and troubleshooting of various routing protocols including BGP, OSPF, ISIS and tunneling (GRE/IPsec).
• Staging, installation, configuration, and troubleshooting of global SDWAN architecture with working knowledge of vManage, vBond, vSmart, OMP, TLOC, vEdges and tunneling
• Staging, installation, configuration, and troubleshooting of Layer 2/3 Switching including VLAN, ISL, Trunking/Tagging, Port-Channel, etc.
• Staging, installation, configuration, and troubleshooting SDA (ACI / SD-Access/ SD-WAN)
• F5 load balancing installation, configuration and troubleshooting
• DNA Center implementation and changes
• Gather troubleshooting information through packet captures and analyze pcap files and syslog messages
• Open TAC Cases with different vendors to resolve complex issues impacting production network
• Provide escalation level support for Critical / Major Data Center and Manufacturing Network Deployments and Troubleshooting
• Work closely with network engineering, planning, systems administrators, and software engineers regarding changes, technology and hardware upgrades to support PoC, pilots and lab testing
• Apply best practice troubleshooting techniques to identify problems, investigate causes, and recommend solutions and ways to reduce MTTR
• Document incidents, requests, and alerts in the ticketing system, record actions, and follow up on deferred actions
• Keep customers and leadership informed of the progress and status of critical calls/tickets/outages throughout the troubleshooting and resolution process
• Assist the NMS team with development of tools to integrate, manage and maintain infrastructure / hosting services by leveraging vendor APIs
• Manage and support Vendor partners as required (technology/hardware/software onboarding, testing, integration, etc.)
• Automate manual tasks through scripting
• Staging, installation, configuration, and troubleshooting issues with large wireless networks comprising of Cisco Wireless Controllers and APs (Catalyst 9800 Controllers and Catalyst 9100 Access Points - AireOS 5500/8500 Controllers and Wave 1/2 Access Points 2700, 2800, 3800, 4800, 1570, 1560) running 2.4GHz, 5GHz, 6Ghz, WiFi 6, WiFi 6E

Must Have

• Seven years hands-on experience in design and operation of Cisco LAN/WAN/Wireless networks in a large enterprise environment
• Sound understanding of Cisco infrastructure architecture (network, storage, and hosting)
• Tier-2/3 support experience in a Network Operations Center (NOC) environment
• Advanced level troubleshooting skills in Cisco routers, switches, wireless, SDWAN and SD-Access
• Problem-solver mindset with a passion for learning new technologies; skilled in grasping the big picture, conceptualizing, developing, and implementing solutions, and partnering closely with business leaders and IT business towers
• Experience managing large global network infrastructure projects
• Strong communication skills - comfortable leading troubleshooting bridges with customers and vendors
• Strong team player with multi-tasking skills
• Strong analytical and problem-solving skills
• Strong documentation skills to develop knowledge-based articles for the adoption of new technologies in NetOps

Required

• Four-year college degree in a technical discipline
• Current CCNA

#Hannah