Epitec

POSITION:

Social Media Specialist

JOB TYPE:

Full-time, W2, 12-month contract with ongoing need, hybrid options

Second shift requirements, 8-hour shifts, one day per week on the weekend

PAY RATE: $19.59/hr.

LOCATION:

Johnston, IA

JOB SUMMARY FOR SOCIAL MEDIA SPECIALIST:

• The Social Media Care team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction. This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.

RESPONSIBILITIES FOR SOCIAL MEDIA SPECIALIST:

• Social Media Support: Monitor and respond to customer inquiries, issues, and concerns across designated Social Media channels (Facebook, Twitter/X, Instagram, YouTube, TikTok).
• Provide accurate and timely technical support, product information, and solutions to optimize customer satisfaction and retention.
• Review and approve outbound content for quality and accuracy.
• Document all interactions effectively using the company's support systems.
• Customer Support via Multiple Channels: Handle customer inquiries and issues through Social Media, email, and the company website.
• Address common customer questions related to product availability, compatibility, and specific product issues (Agriculture, Residential and Commercial Turf, Golf products).
• Provide support for parts and publications lookups, the John Deere Experience, and Loyalty Rewards programs.

REQUIRED EXPERIENCE FOR SOCIAL MEDIA SPECIALIST:

• 0-1 years of experience in a related position is a plus
• High school diploma required
• Bachelor's degree in Agriculture, Business, Communications, Marketing, or a similar discipline, is a plus.

SKILLS AND QUALIFICATIONS FOR SOCIAL MEDIA SPECIALIST:

• Skills in interpersonal communications, negotiation, and conflict resolution.
• Effective written communication skills.
• Experience with customer service / support experience.
• High comfort level and experience with consumer software applications.
• Experience with multiple forms of social media (Facebook, Twitter/X, Instagram, YouTube, TikTok)
• Strong computer and troubleshooting skills.

Why should you choose Epitec?

We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.

How is Epitec different?

Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.

What is the result?

Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including one of Crain’s Detroit Business “Cool Places to Work,” and 101 Best & Brightest – local, national and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment.