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Quality Engineer



Quality Assurance
Cleveland, OH, USA
Posted on Friday, July 5, 2024

We are looking for a Customer Satisfaction Engineer/ Quality Resident. This position is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns. Provides information relevant to New Products & New processes.

Major Job Responsibilities:

• Voice of the customer.

• Provide suggestions / solution plan to internal functions for customer problem solving.

• Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling products in their processes.

• Work with the team to implement cost reduction initiatives where applicable.

• Establish and maintain oral and written communications with the appropriate Customer and contacts / organizations

• Track Customer complaints (WFCC –formal as well as Informal)

• Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement

• Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)

• Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback.

• Participate as part of the vehicle assembly plant “Quality Team” including fostering communication and building strong relationships with customer to improve customer satisfaction level.

• Coordinate in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up .

• Follow EHS policies where applicable

• Coordinate sorts, reworks, and special investigation analysis as needed.

• As an Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer.

Major Job Qualifications/Specific Skills:


• BS Engineering Degree or equivalent STEM Major

• Proficient Microsoft Office Skills

• Excellent Organization Skills

• Excellent Communication Skills


• Prior Wiring Harness Engineering Experience / Wiring Harness manufacturing knowledge/ Previous design harness experience.

• Trouble shoot wiring harness problems.

• Knowledge of wiring schematics.

• Demonstrated ability to adapt and learn continuously, clearly establish expectations and hold others accountable for achieving results, as well as developing and executing strategic plans.

• Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow.

• People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.

• Multifunctional comfortable to follow up several projects at the same time.

• Supports and exemplifies values and commitment to SAFETY, quality and cost with a great sense of ownership, teamwork, and communication among all levels of administration

• Organized and self-sufficient professional.

• Open to travel.