We are seeking a Senior Business Analyst with expertise in business processes and system requirements to deliver strategic recommendations and implement Salesforce solutions. This role is critical in aligning business objectives with operational efficiency, with a focus on Customer Data Management processes in the Manufacturing domain.

Responsibilities

• Conduct in-depth discovery and analysis of business processes and system requirements
• Develop and maintain EPIC-level backlog, ensuring alignment with project goals
• Define and align personas to business objectives
• Prepare and refine Business Process Architecture (L1/L2) documentation
• Collaborate as a Data Cloud stream Business Analyst during implementation phases
• Partner with stakeholders to recommend Salesforce solutions that enhance efficiency and effectiveness

Requirements

• Proven experience in business analysis with a focus on Customer Data Management processes
• Deep understanding of sales, marketing, and Customer Data Management processes in the Manufacturing domain
• Expertise in personas identification and alignment
• Ability to prepare and document Business Process Architecture (L1/L2)
• Hands-on experience with Salesforce, particularly Salesforce Data Cloud
• Problem-solving mindset and strong presentation skills
• English proficiency at a B2+ level

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Paid Holidays - We offer paid time off during all national holidays (working and non-working) for a total of 15 days. On top of that, you will also have vacation days to enjoy quality time with your family or just rest
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home