We are seeking a highly capable Lead Data Support Engineer to coordinate support activities for an extensive data platform solution, utilizing a DevOps approach where development teams are also involved in support tasks.

The ideal candidate will provide leadership and technical expertise to enhance system efficiency, automation, and customer satisfaction.

This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.

Responsibilities

• Identify automation and improvement opportunities, collaborating with the project team on implementation
• Oversee incident and problem management by project teams to ensure quality and success
• Assist with troubleshooting issues across teams
• Represent the support team in front of customers
• Serve as the primary escalation point for end users
• Assess user satisfaction and collaborate with users to pinpoint improvement areas
• Establish and lead a continuous improvement process
• Allocate proper capacity for support, root cause analysis, problem management, and continuous improvement activities
• Perform basic troubleshooting to determine the area of responsibility
• Contribute to automation and self-service initiatives

Requirements

• Minimum of 5 years of experience in a similar role or data support environment
• Proficiency in Snowflake, Dagster, and SQL
• Background in Python, GitHub (including actions), and ADO
• Skills in Power BI
• Expertise in incident and problem management
• Understanding of customer satisfaction assessment
• Capability to act as a support representative and escalation point
• Flexibility to use various technologies and tools as per project requirements

Nice to have

• Experience with AWS Glue

We offer

• We connect like-minded people:
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth:
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract and O'ReillyFree
  • English classes with certified teachers
• We cover it all:
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Comprehensive medical & family care package
  • Four trust days per year for personal needs
  • Discounts for fitness clubs
  • Benefits package (hotels, restaurants, stores and services)

EPAM Armenia is a team of talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities.