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Lead Kafka Support Engineer

EPAM Systems

EPAM Systems

Customer Service
Posted on Thursday, June 27, 2024

Lead Kafka Support Engineer Description

We are building a Kafka platform support team and looking for a Lead Kafka Support Engineer.

The candidate will be responsible for installing, monitoring, troubleshooting, and maintaining Kafka platform, ensuring optimal performance, security, developing new features/automation/integration. Kafka Platform team are also involved into supporting PagerDuty and Uptrends SaaS including automation of these platforms support.

This role requires participation in an on-call support, including up to 8 hours on one weekend day (Saturday or Sunday).

We are supporting B2B contract only for this role.



  • Install and provision new Kafka clusters and supporting components
  • Regularly monitor the health and performance of the Kafka platform and data pipelines
  • Identify and fix issues related to the platform, including data pipelines, network problems, cloud or containerization resource failures, or software bugs
  • Perform regular performance tuning of Kafka platform components
  • Monitor and optimize the cost and performance of Kafka clusters
  • Upgrade the Kafka platform to newer versions, including planning, testing, and implementation
  • Manage the security of the Kafka platform, including access control lists, encryption, and regular security reviews
  • Perform regular backups and disaster recovery procedures
  • Manage the capacity of the Kafka platform, including projecting future growth and scaling needs
  • Document procedures, configurations, and issue resolutions, and share knowledge with the team
  • Work with Confluent Support for issues that cannot be resolved in-house
  • Support existing Infrastructure as Code (IaC) and Configuration Management (CM) automations/pipelines for Kafka platform management and maintenance
  • Maintain and enhance onboarding automation scripts
  • Support Kafka self-service automations for Topic, RBAC, Schema, and Connectors management
  • Support application teams in setting up and onboarding Kafka consumers, producers, connectors, and streams
  • Provide support for team requests in Slack and convert to CLOUD Tickets if complexity is high
  • Implement new features released by the vendor as part of their product roadmap, in coordination with the CoreLogic Platform owner team
  • Implement and enhance automation scripts and processes to reduce the number of tickets via self-service


  • 5+ years of experience with Apache Kafka
  • Demonstrated experience in leading and managing teams of developers, ensuring successful project outcomes
  • Proven experience in the implementation and maintenance of Confluent Platform
  • Relevant certifications (such as Confluent Certified Developer or Administrator for Apache Kafka) would be an advantage
  • Strong knowledge of HELM
  • Experience with Python/Shell scripting and automation
  • Excellent problem-solving skills and the ability to troubleshoot complex issues
  • Experience in automating processes and maintaining automated scripts
  • Understanding of networking, and capability to coordinate with different teams including the Networking team, and CI/CD team, among others
  • Fluent English written and verbal communication skills at a B2+ level

Nice to have

  • Proficiency in GCP and AWS (compute, networking, storage, IAM)
  • Experience with Jenkins (Pipelines, Groovy), and Linux Administration
  • Competency in PagerDuty and Uptrends

We offer

  • We gather like-minded people:
    • Engineering community of industry professionals
    • Friendly team and enjoyable working environment
    • Flexible schedule and opportunity to work remotely within Poland
    • Chance to work abroad for up to 60 days annually
    • Relocation within our 50+ offices
  • We provide growth opportunities:
    • Outstanding career roadmap
    • Leadership development, career advising, soft skills, and well-being programs
    • Certification (GCP, Azure, AWS)
    • Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
    • Language classes in English and Polish for foreigners
  • We cover it all:
    • Stable income (Employment Contract or B2B)
    • Participation in the Employee Stock Purchase Plan
    • Benefits package (health insurance, multisport, shopping vouchers)
    • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
    • Referral bonuses
    • Corporate, social and well-being events
  • Please, note:
    • The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview
    • We will reach out to selected candidates exclusively

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.