Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Engineering Team builds the technology that creates more enlightened ways of working for hundreds of millions of people. Every day, our platforms—including Dropbox Dash, Dropbox Sign, and our core sync engine—handle over a billion files for users worldwide, creating engineering challenges as great as the opportunity for impact. Our software engineering team uses a range of technologies to solve interesting problems, including Python, React, Node.js, JavaScript, MongoDB, PostgreSQL, and Android development. We think like a startup but build for an enterprise, exploring new possibilities that transform how people work. If you're excited about turning complex technical challenges into intuitive solutions at scale, join our Engineering team. Areas of work include Machine Learning Engineers, Infrastructure Engineer, Product SWE Frontend and Backend, Mobile Software Engineers (iOS and Android), Engineering Manager, Data Engineer, Software Development Engineer in Test, Security Engineering, Site Reliability Engineer, Technical Program Managers, Network Engineer, Datacenter Engineer, Technical Supply Chain Manager and more.

Role Description

Dropbox is seeking an experienced Data Center Technician to support the buildout and ongoing operations of our global network of data centers and Points of Presence (PoPs). In this role, you'll be part of a specialized and growing team responsible for the physical infrastructure at Dropbox.

The ideal candidate will also have extensive hands-on experience in datacenter environments and Points of Presence (PoPs), with proven expertise in the installation, configuration, and troubleshooting of networking and server hardware, including routers, switches, and servers.

Responsibilities

• Work with the datacenter team to handle any abnormal conditions in our data center.
• Understand, troubleshoot, and fix broken servers.
• Install servers, racks and network gear in our data centers.
• Work with the datacenter team to deploy new data center infrastructure.
• Assist with promoting best practices in a data center.
• Work closely with SRE and Network Engineering to automate and refine processes.
• Responsible for handling incoming shipments and track server assets.

Requirements

• Minimum of 2 years experience with large-scale datacenter hardware deployments, and able to build and scale infrastructure.
• Intermediate knowledge of network topology, ability to troubleshoot physical network connectivity problems (fiber and copper).
• Experience with desktop PC and/or datacenter server hardware.
• Intermediate knowledge of Linux, operational understanding of and how to modify/add DNS zone files, experience using version control such as git or hg, basic scripting, and regular expressions.
• Able to lift 9-23 kg on a daily basis.
• Excellent verbal and written communication skills.
• Excellent time and project management skills.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.