Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Product Management Team envisions and builds the future of work while growing our business, one product at a time. We're strategic thinkers and advocates for our users, crafting solutions that make work more intuitive and joyful. Using data, research, and strategy—and a healthy dose of empathy—we guide cross-functional teams toward the shared goal of creating transformative products that people love to use. If you're passionate about building solutions that reshape how the world works while delighting users in the process, join our Product Management team. Areas of work include Product Management, Product Strategy, User Research, Data Analytics, Product Operations, Growth Strategy, and Go-to-Market Planning.

Role Description

As a Senior Product Manager on the Payments Platform team, you will lead the strategy and roadmap for the systems that power how Dropbox accepts, processes, and optimizes payments. This newly formed team has a focused mandate to strengthen our payments stack—driving improvements in transaction success, reducing involuntary churn, and supporting global scale and flexibility.

In this role, you’ll identify opportunities to modernize our payments infrastructure—introducing new payment methods, refining retry and routing logic, and evaluating third-party integrations to reduce cost and improve performance. You’ll partner closely with finance, engineering, and product leaders to deliver measurable business outcomes while ensuring the stack is resilient, scalable, and future-ready.

This is a high-impact opportunity to shape a critical part of Dropbox’s revenue engine, influence company-wide platform decisions, and contribute to long-term growth across all lines of business.

Responsibilities

• Shape the strategy and roadmap for Dropbox’s payments stack, focusing on improving authorization rates, reducing churn, and supporting new payment experiences.
• Define and prioritize high-impact initiatives by synthesizing input from data, finance, engineering, client teams, and third-party vendors.
• Collaborate cross-functionally to execute on roadmap goals—driving alignment, managing trade-offs, and clearly communicating decisions to senior stakeholders.
• Evaluate and integrate third-party payment solutions (e.g., fraud tools, PSPs, network tokens) based on business value, cost, and implementation feasibility.
• Partner with finance and analytics to monitor payments performance, define success metrics, and uncover insights that inform strategy and iteration.
• Drive operational excellence by identifying and resolving friction points in the payment lifecycle—from checkout to chargebacks to reconciliation.
• Foster a strong, inclusive team culture by supporting collaboration, trust, and continuous improvement across product, engineering, and partner teams.

Requirements

• 5+ years of product management experience, with a strong track record in platform or infrastructure domains—ideally in payments, billing, or monetization.
• Strategic thinker with a bias for action—you can navigate ambiguity, make tradeoffs, and prioritize work that drives measurable business impact.
• Experience working with cross-functional teams including engineering, analytics, finance, and vendor partners to deliver scalable solutions.
• Comfortable digging into complex systems, with enough technical fluency to collaborate effectively on architecture, APIs, and integration points.
• Strong analytical skills—you’re fluent in metrics, experimentation, and data interpretation to guide decisions and evaluate outcomes.
• Skilled communicator and collaborator—you bring clarity to chaos, align stakeholders, and build trust across teams.
• Growth mindset and customer obsession—you continuously seek to improve experiences, reduce friction, and unlock value for both users and the business.

Preferred Qualifications

• Experience working on payments, billing, or monetization systems—especially in subscription-based or SaaS businesses.
• Familiarity with payment infrastructure components such as processors, gateways, fraud tools, and account updaters.
• Prior experience evaluating and integrating third-party vendors in regulated or high-reliability environments.
• Understanding of global payments challenges, including localization, compliance, and alternative payment methods.
• Comfort working with complex financial systems and partnering with finance, legal, and risk teams to drive outcomes.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.