Research Program Manager
Dropbox
This job is no longer accepting applications
See open jobs at Dropbox.See open jobs similar to "Research Program Manager" Ellis H-1B.Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Please refer to our Total Rewards section below to see what neighborhoods fall under each Zone.
Company Description
Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots. The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history. Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.
Team Description
Our Research & Design team crafts delightful experiences that make people's lives easier. We're a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact work and life for millions of people around the world.
Role Description
The Portfolio Research & Insights team is the go-to partner to identify and answer the most ambiguous/high-risk/unknown customer assumptions/decisions/hypotheses (i.e., one-way doors) in our company strategies and inform future strategic decisions. We enable the business and product to be able to execute its strategy with confidence which in turn is aligned with customer needs. You will report the Research Operations sub team and will partner with teams across the company enabling them to make customer-centric, data-driven decisions that will help guide Dropbox company innovations on a global scale. You’ll own several Customer Access Programs (CAPs), iterating on existing programs and developing new programs to improve the ease with which we can connect with customers, increase the quality of decision-making, and ensure a positive customer experience.
Responsibilities
- Enable others at Dropbox to connect with customers to make customer-centric data-driven decisions
- Own several Customer Access Programs (CAPs), initiatives, tools, such as our Customer Connections program to connect Dropbox employees with customers and UserTesting
- Evaluate the effectiveness and utilization of Customer Access Programs identifying improvements for existing programs and opportunities for new programs
- Coach and mentor Dropbox employees connecting with customers
- Prevent duplicative efforts among those using our Customer Access Programs
- Create documentation and templates to support those using Customer Access Programs
- Partner with other program owners, and the Office of the CEO (OCEO) to ensure alignment and coordinations across all Customer Access Programs
- Promote and increase engagement with Customer Access Programs
Requirements
- Hands-on experience with a variety of qualitative or quantitative research methodologies, including in-depth interviews, surveys, and usability testing
- Experience with Research tools such as UserTesting, Qualtrics, User Interviews, and Sprig
- Demonstrated you can drive business and product decisions based on research
- Worked in an ambiguous, fast-paced environment
- Collaborated with a cross-functional team spanning multiple business units and functions
- A clear and concise communicator, including written documentation
- Improved and scaled research practices across an organization
Preferred Qualifications
- A background in Anthropology, Computer Science, Human-Computer Interaction, Market Research, Psychology, Sociology, or a related field
- A clear and concise communicator, including written documentation
- Understanding of the end to end recruitment process for Research
- Experience with Research tools such as UserTesting, Qualtrics, User Interviews, and Sprig
Total Rewards
The range(s) listed above is the expected annual salary/OTE for this role, subject to change.
Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.
Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:
• US Zone 1: San Francisco metro, New York City metro, or Seattle metro
• US Zone 2: Austin (TX) metro, Chicago metro, California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Massachusetts, New Hampshire, New York (outside NYC metro), Oregon, Pennsylvania (outside NYC or DC metro), Washington DC metro, and West Virginia (DC metro)
• US Zone 3: All other US locations
Benefits
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental and vision coverage
- (US Only) Competitive 401(k) Plan with a generous company match and immediate vesting
- Flexible Time Off/Paid Time Off, paid holidays, Volunteer time off and more
- Protection Plans including; Life Insurance, Disability Insurance and Travel benefit plans
- Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
- Parental benefits including; Parental Leave, Child and Adult Care, Day Care FSA (US Only), Fertility Benefits (US Only), Adoption and Surrogacy support and Lactation Support
Mental Health and Wellness benefits Free Dropbox space for your friends and family
Additional benefits details are available upon request.
This job is no longer accepting applications
See open jobs at Dropbox.See open jobs similar to "Research Program Manager" Ellis H-1B.