DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at large.
Job Duties and Responsibilities
This Senior Manager of Shared Services will serve as the hub between all functional organizations that support Retail Wireless and its various wireless brands. The person will help steer the prioritization of customer improvement initiatives, enhancements and overall improvement to key department KPIs across Retail Wireless by ensuring there’s a single voice representing the roadmap to improving operations across Retail Wireless.
Key Responsibilities:
- Lead the cross-functional teams to on-time, successful delivery of high-visibility, complex project launches, managing schedule, scope, and budget across Retail Wireless
- Coordinate pain point prioritization planning and provide support during post-launch warranty periods
- Effectively manage and resolve project risks and issues in a timely manner
- Prioritize requests and manage competing interests across operations
- Conduct and lead team meetings to achieve project goals, obtain feedback, and secure approvals for requirements documents
- Provide project status updates to team and Executives, and act as a business lead collaborating with IT to ensure proper representation and understanding of business impacts
Skills, Experience and Requirements
Education and Experience:
- BA/BS in a technical or business discipline, or
- 8+ years of program management experience, or equivalent combination of education and experience
- Experience in the wireless industry preferred
Skills and Qualifications:
- Experienced in launching consumer market products and services
- Excellent organizational, facilitation, and communication skills
- Skilled in managing and completing cross-functional team tasks
- Proficient in matrix management of cross-functional team members
- Self-motivated with strong analytical and problem-solving abilities
Salary Ranges
Compensation: $110,110.00/Year - $157,300.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.