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Senior Manager for Document Fulfillment and Safekeeping Operations - Director

Deutsche Bank

Deutsche Bank

Santa Ana, CA, USA
Posted on Wednesday, July 3, 2024

Job Description:

Job Title Senior Manager for Document Fulfillment and Safekeeping Operations

Corporate Title Director

Location Santa Ana, CA


As the Senior Manager for Document Fulfillment and Safekeeping Operations, you will be responsible for the operational management and support of current and future-state processes within Document Custody Operations. The Document Custody Operations team (750+ staff over multiple shifts in 2 locations) processes over 45,000 document related transactions daily. This includes the receipt of upwards of 5k packages containing upwards of 30k files daily, the sorting and directing of these files to the appropriate Operations’ teams, for New Collateral Reviews, Loan file reinstatements and the accurate management and filing of these new files with over 23mm files in existing inventory for safekeeping and the fulfillment of 15k Release/shipping requests daily for over 100 clients.

What We Offer You

  • A diverse and inclusive environment that embraces change, innovation, and collaboration

  • A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

  • Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

  • Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

  • Educational resources, matching gift, and volunteer programs

What You’ll Do

  • Have direct involvement with the new product pipeline and the support of new business, accountability for the delivery of programs and projects in line with organizational strategy

  • Promote continuous improvement and driving group strategy and change across several initiatives, minimizing risks, mitigating issues, and escalating where appropriate, being commercial and identify opportunities to reduce costs for the function

  • Collaborate and drive change with Run the Bank business owners (Front Office and Operations), Legal and Compliance, Regulatory Affairs, and the relevant Deutsche Bank technology delivery programs

  • Serve as the Operational representative in Document Custody industry forums and coordinate Audit, operational risk, and other control requirements, while meeting financial targets associated with operations, managing against headcount targets, overtime and project expenses and provide stakeholders with clear status updates to assist the delivery of timely, accurate, and compliant business requirement documentation

  • Manage and coordinate delivery of the regulatory projects, providing status reports to program stakeholders and escalating where appropriate, being cognizant of industry change that could impact operation’s function, liaise with internal points of contact for industry and regulatory events

  • Assist with managing the relationship with the Business, technology, clients, & vendors and establish an implement strategy to support scalability and efficiency of product through automation, process re-design and continuous improvement

How You’ll Lead

  • Cultivate Innovation – Endorse innovation and continuous improvements and initiative efforts to implement alternative solutions. Seeks diverse input for breakthrough thinking and transformational ideas

  • Challenge the status quo and encourages others to question established work processes or assumptions

  • Coordinate with other Operation’s team managers to insure internal and external service level agreements are achieved daily and prepare metrics and reports for senior management daily

Skills You’ll Need

  • Strong leadership experience with an empowering mindset

  • Manages complexity – Analyzes a high volume of complex and sometime contradictory information to effectively solve problems and make informed decisions with calculated risk

  • Experience in managing mid-large-scale operations with a good understanding of either in Document Custody, Loan Servicing, Fulfillment and or Records management industry

  • Strong understanding of GSE’s Fannie Mae, Freddie Mac, and Ginnie Mae custodial guide requirements

  • Experience in delivering and or coordinating small to medium programs and with working with offshore partners, ensuring team cohesion and stability

Skills That Will Help You Excel

  • Strong analytical and numerical skills with keen mindfulness, effective communication, and presentation skills both oral and written

  • Ability to manage and prioritize numerous tasks concurrently and ensure timely delivery of urgent requests

  • Ability to adapt to change in real time meeting demands while maintaining operational sustainable


It is the Bank’s expectation that employees hired into this role will work in the Santa Ana office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in California is $150,000 to $221,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.

Deutsche Bank Values & Diversity

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Learn more about your life at DB through the eyes of our current employees: https://careers.db.com/life

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision




Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.