Program Manager, Volunteer Services
Dana-Farber Cancer Institute
Program Manager, Volunteer Services
Job Details
- Job Ref:
- 43137
- Location:
- 450 Brookline Ave, Boston, MA 02215
- Category:
- Operations
- Employment Type:
- Full time
- Work Location:
- Onsite: 4-5 days onsite/week
Overview
Dana-Farber Cancer Institute has an opening for a Program Manager for Volunteer Services at the main Longwood campus. Reporting to the manager of volunteer services and patient programs, the Program Manager of Longwood Volunteer Services is responsible for the day-to-day program coordination of Longwood volunteer orientation, placement, training, and supervision. This includes daily monitoring of volunteer scheduling, real time problem solving, and relationship management with staff of programs where volunteers are placed. The Program Manager will work with the Manager of volunteer services to implement programs for the Longwood campus and provide patient and family assistance as needed. They will serve as supervisor to the Chestnut Hill Volunteer Program Coordinator. The Longwood Volunteer program serves as the home base and model for all volunteer programs across the DFCI enterprise.
Location: Longwood, with occasional travel to the Chestnut Hill location.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Responsibilities
Responsibilities:
• Programmatic coordination of on-site Longwood volunteer program which currently supervises a minimum of 100 volunteers onsite weekly.
• Provides staff coverage as needed for Volunteer Services physical spaces.
• Coordinates onboarding, interviewing, shift scheduling of Longwood volunteers & Junior Volunteer Program during summer months.
• Builds and maintains relationships with institute staff working with volunteers.
• Seeks appropriate information for all visitors and refers them to the appropriate person or department.
• Supports with manager, ongoing volunteer training sessions and workshops.
• Keeps accurate records of volunteer hours and roles.
• Assists in planning recognition events for volunteers throughout the year.
• Coordinates with Volunteers regarding the following: onsite check in’s quarterly, engagement and recognition & development of volunteer services training components and in service sessions.
• Serves as the lead for Volunteer Services Internship Program & evaluates volunteer programs and individual performance.
• Trains newly onboarded staff as necessary.
• Collaborates with other institute staff who are supervising volunteers in their programs.
• Support of the volunteers in the Longwood Blum Resource Center.
• Supervises the Chestnut Hill Volunteer Program Coordinator.
• Greeting and assisting patients, families, volunteers, and staff remotely and in person.
• Cleans, organizes and stocks physical spaces for volunteers.
Supervisory Responsibilities:
• Supervision of the Program Coordinator of VS Chestnut Hill
• Supervision of Workforce Development Students and Interns
Patient Contact:
• Daily in non-clinical areas when on site, remotely by Zoom when offsite
Qualifications
Qualifications:
- 2 years of experience in a healthcare setting is required.
3 years of experience in program administration (coordination) required, preferably in a health care or research environment.
- Bachelor’s Degree required. Public Health, Human Services, Macro Social Work, Education or Communications field preferred.
- Master’s Degree in a related field preferred.
- Bilingual preferred
Knowledge, Skills, And Abilities Required:
• Familiarity with resource programs for patients and families, program development, basic evaluation/assessment tools & general group dynamics/processes.
• Must be a flexible, highly collaborative team member.
• Sound analytical and quantitative skills.
• Computer skills in Word and Excel and Publisher; ability to learn and use new software as required, ability to listen and analyze information.
• Excellent critical thinking skills.
• Strong organizational skills.
• Strong leadership skills.
• Strong facilitation skills.
• Excellent assessment skills to address problems.
• Management and supervision skills.
• Excellent written and oral communication skills with staff, outside parties, interns, volunteers, and patients.
• Commitment to a multi-cultural environment. Strong interpersonal skills with sensitivity regarding confidential issues.
• Ability to understand and support multiple perspectives into a coherent and actionable whole.
• Able to maintain confidentiality.
• Ability to problem-solve, make decisions, and set priorities.
• Diplomacy, assertiveness, and tolerance for ambiguity.
Special Working Conditions:
- Works throughout the Institute and partner hospitals in a variety of settings with possible exposure to infectious disease through airborne transmission
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.