Responsible for leading, staffing, coaching and training a team of consumer direct Home Equity Loan Originators to achieve budgeted loan production, retention of balances, and cross-selling other bank products while providing best-in-class customer service. Team is primarily responsible for generating non-branch sales of home equity products obtained through, but not limited to, outbound lead campaigns, inbound phone, bank website, retention of existing customers, and other external direct to customer campaigns. Also provide support to internal partners on applications originated through other channels, handling customer escalations and problem resolution.

Qualifications, Education, Certifications and/or Other Professional Credentials

College education desired. High School education mandatory.
Five years of strong sales experience.
Two years of supervisory experience.
Very familiar with basic real estate concepts. Mortgage or Home Equity experience preferred.
Ability to achieve goals, meet deadlines, and work in a fast paced and changing environment.
Superior organization and time management skills.
Superior interpersonal skills at all organization layers, including the ability to communicate effectively, coach, train and motivate others.
Ability to work successfully in a team to accomplish goals.
Proficient PC skills required

Hours & Work Schedule

Hours & Work Schedule

Hours per Week: 40

Work Schedule: M-F 8-5

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.