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First Line Risk Sr Manager - Consumer Checking and Deposit

Citizens Bank

Citizens Bank

Rhode Island, USA
Posted on Monday, July 8, 2024

Job Description

As the First Line Risk Senior Manager, you will represent the First Line of Defense and identify and mitigate potential risks through the identification, management, and mitigation of the risk and controls environment supporting End-to-end Consumer Checking and Deposits. You will serve as a liaison, interfacing with business partners to drive meaningful reductions in risk. You will provide and direct complex analysis on product and customer strategies to establish risk thresholds. This role will be responsible for proactively reviewing, analyzing, and identifying emerging risks, escalating to the Risk Director of First Line Risk where appropriate. You will work with the Risk Director to adhere to internal governance processes and controls for existing and new risk strategies, and provide suggestion for remediation. You will lead change control efforts to ensure impacts are appropriately assessed, documented, and implemented. You will work closely with Compliance and Legal partners to ensure that the business line is up to date and in compliance with all applicable regulatory requirements. This role will also support the Modern Operating Model working with agile development methodologies, where risk assessments will need to be completed for initiatives being managed within the individual neighborhoods within the Be a Better Customer Town.

  • Will support an agile mindset across various Consumer teams to drive continuous improvement across the organization.
  • Support the identification, measurement, and mitigation of material risks in the organization.
  • Support various business line projects to address specific risk issues, working with business leaders to analyze and quantify risks, assess solutions or mitigation activities, and develop remediation plans.
  • Support agile methodologies communicating with business partners, stakeholders and neighborhood leads to ensure timely execution of initiatives.
  • Implement and support internal governance processes. Provide Risk point of view on strategies, driving change where appropriate.
  • Synthesize data and reporting; perform analysis and bring valuable business insights through evaluation of data in relation to risk and control management strategies.
  • Review current policies and procedures to identify process gaps and opportunities for improvement.
  • Promote a culture of risk awareness and accountability through training, education, and risk management consultative support.


  • 6-8 years experience in Risk Management, Audit, or Compliance
  • Prior experience implementing and supporting enterprise wide Risk programs
  • Experience with Governance, Risk Management, and Compliance (GRC) platforms
  • Knowledge and understanding of regulatory and legislative guidelines
  • Extensive experience managing projects including planning, implementation, and reporting
  • Demonstrated interpersonal relationship building and team facilitation skills
  • Proven leadership skills
  • Ability to work in a fast-paced environment with competing priorities
  • Excellent communications skills, both written and verbal


  • Bachelor’s Degree OR at least 5 years of related work experience

Hours and Work Schedule:

Hours per Week: 40

Work Schedule: Monday-Friday