Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Active Directory Production Support Engineer

The Citi Identity and Access Management organization is looking for an experienced Active Directory Engineer to join the team. You will report to the Global Active Directory Support Manager and will be part of a core senior technical team, supporting a standardized & compliant environment to better serve our clients’ needs and meet Citi’s risk expectations.

In this role, you will be responsible for day-to-day management, support and maintenance of one of the world’s largest enterprise Active Directory implementations supporting more than 400,000 Users. This is a great opportunity to be part of a core support organization and Global Active Directory team who provides the highest level of support in a large enterprise. The role will also provide support for our Hybrid Entra ID implementation which supports M365 and other business applications. The qualified individual will work closely with our engineering partners and provide senior level guidance and support to their global counterparts, with focus on Active Directory, security management, group policies and other Windows/AD related technologies.

Responsibilities:

• Effectively manage Citi’s Active Directory and Hybrid Entra ID environment, including monitoring and maintenance of Microsoft Windows Active Directory and Azure AD Connect servers.

• Collaborate with engineering and operational teams to champion and deliver next gen products and platforms.

• Troubleshoot and resolve complex problems, identifying root cause.

• Resolution of customer incident tickets. Identify, analyze and own the resolution of repeat incidents leading to permanent resolution.

• Maintain and document internal team processes. Identify opportunities for process improvements and/or define new processes and procedures.

• Host cross platform and/or cross organization calls with stakeholders to drive project delivery and collaboration when appropriate.

• Participate in an on-call rota, be responsible for answering calls for outages or major incidents.

• Partner closely with risk teams to build systemic processes that help maintain Citi’s system desired state and enforce compliance.​

Critical Competencies:

• Ability to communicate across perceived organizational boundaries and break down silos to achieve global collaboration.

• Proactive team player who takes the initiative to meet goals and drive operational improvements.

• Balance tactical and strategic goals into a stable and manageable operational framework.

Mandatory Skills:

• 5+ years’ experience in supporting multi-domain Active Directory environments.

• 8+ years’ experience supporting Windows Server OS.

• Expert level knowledge of Microsoft AD and Entra ID. Including:

  • LDAP, Kerberos, DNS, Sites and Services, Performance Monitoring

  • Azure AD Connect

  • Conditional Access Policies, Express Routes

  • Azure Subscriptions and Resource groups

• Experience with AD backup and recovery.

• SQL Server and/or PowerShell experience would be a plus.

• Ability to adapt communication styles to effectively communicate with senior management, customers and end-users.

• Strong project management and problem-solving skills.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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