Senior Manager, Community Finance – Capital and Operations Team

External Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

We focus on innovation and opportunity -- on long term well being for our associates, customers, and communities. We dream in disruption -- at scale -- especially for those who have been underserved. This is the language of changing things for the better, of the future, and…of Capital One.

As we continue to build our commitment to our customers and communities, we would like for you to consider being part of this very special team.

Community Finance Team

Community Finance’s commitment to impact is clear. In 2023, the team originated $2.3 billion in debt and Low Income Housing Tax Credit (LIHTC) equity investments that financed more than 14,000 affordable housing units. Since its inception, Capital One has invested almost $17 billion in affordable housing and provided financing for more than 160,000 affordable housing units.

Capital One’s Community Finance originates debt and equity to support affordable housing development. The team provides construction debt financing, as well as, invest in low income housing credits through proprietary and multifund equity fund structures. In addition the team partners with other lines of business to provide capital to Community Development Financial Institutions.

Primary Responsibilities:

Leadership and Innovation:

• Lead across the organization to manage risk, support new business initiatives and continuously well-managed processes

• Help craft a shared vision for the future, leveraging your expertise, leadership, and influence to provide clarity in complex situations, inspire breakthrough innovation and drive results

• Adopt an enterprise mindset in strategy development and implementation, considering both the internal and external landscape

• Proactively embrace and lead through change, with candor and optimism

• Evolve to meet new and emerging opportunities and challenges, including enabling a try/test/learn team culture

• Innovate and find efficiencies in the application of data and technology to support business opportunities

• Stay informed and demonstrate subject matter expertise, including attending and participating in industry workshops, conferences, etc

Talent Development:

• Foster an inclusive positive team environment of trust, collaboration, and effective challenge

• Develop, coach, and inspire associates to reach their goals, including providing timely, specific, actionable feedback, facilitating relevant growth opportunities and managing performance

• Appreciate, reward, and elevate great performance, in accordance with company values

Excellence & Risk Management:

• Maintain a strong working knowledge of the bank, its customers, portfolio exposure, competitive environment, economic trends and policies

• Partner with business and credit risk management to foster an environment of open dialogue around risk tolerance and credit appetite

• Promote appropriate application of all bank and line of business policies and procedures; support and drive adherence to regulatory compliance requirements

• Enable and maintain a well-managed environment while always looking to drive simple, scalable impact and durable results

• Encourage an atmosphere of urgency toward meeting customer’s needs and providing excellent customer service

General Responsibilities:

• Supports CF’s debt and Low Income Housing Tax Credit (LIHTC) pipeline management process to help achieve Community Reinvestment Act (CRA), economic/profitability goals and aligned with Community Development Impact goals

• Possess a high level of knowledge of LIHTC program, and stay current on knowledge regarding LIHTC market and trends

• Recommends structural changes and enhancements related to affordable housing transactions.

• Act as a gatekeeper to identify and mitigate risks

• Contribute to development of CF investment strategy and communicate to internal and external stakeholders

• Collaborate with other CF departments, including Originations, Underwriting, Portfolio Management, Loan and Equity Administration, Innovation & Analytics, Construction Risk Management, CRA and Credit to ensure highest caliber of service and responsiveness to syndicator partners. Adopt an enterprise mindset

• Coordinate collection of data through deal life cycle for feedback loop to syndicator partners. Enable and maintain operational excellence

• Attend client and industry events to amplify CF’s impact, deepen knowledge/expertise and support relationships

• Coach/mentor/develop more junior associates. Hold a high bar for talent and performance

• Understand and employ all lending, investing and regulatory/compliance policies and procedures of the bank and the department

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 7 years of experience in client management, business development, financial services, or any combination of the three

• At least 3 years of experience with Low Income Housing Tax Credit (LIHTC)

• At least 2 years of experience in lending, investments, community development lending, community development investments, or any combination of the four

Preferred Qualifications:

• Master of Business Administration (MBA) or Master’s degree in Finance

• 3+ years of experience in market analysis

• 7+ years of experience pertaining to affordable housing, community development or any combination of the two

• Completion of credit training program

• At least 3 years of people management experience

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York, NY: $210,500 - $240,300 for Agency UW & PM III

McLean, VA: $193,000 - $220,300 for Agency UW & PM III

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).