Overview

Center 3 (19075), United States of America, McLean, Virginia Sr. Manager, Product Management, Associate Experience Product

Capital One is a technology-driven and customer-focused company reaching millions of consumers. We are a passionate and entrepreneurial team embracing bold ideas, fostering collaboration, changing the way our colleagues work, and delivering great experiences for our customers.

As a Sr. Manager Product on the Associate Experience team, you will be part of a core team defining and delivering on the product strategy that creates the best possible experience for 70K+ Capital One employees everyday. You will lead a strategy to weave together best-in-class hardware, software and ML/AI products to empower our customers, the Capital One workforce with next-generation technologies and products.

This role represents the needs of the customer to inform our product roadmap, ensuring we are building and delivering measurable improvement for our customers and achieving target business outcomes. You will be responsible for strategy and feature definition and development in partnership with our technology teams.

The ideal candidate for this role is passionate about technology and deeply empathizes with internal and external customer needs; they are excited about how to unlock product insights through a deep understanding of the customer journey and can then take that data to present a compelling strategy to build buy-in with partners. They are comfortable in conversation with engineering and data science teams as well as stakeholders and senior leaders.

Technical Product Managers engage with developers, business leaders and stakeholders, and build technical product vision, strategies and roadmaps, driving objectives throughout the entire product lifecycle. Your expertise and insights will improve Capital One’s Associate experience. This role is integral to driving technology innovation and better customer experience at Capital One.

Specific responsibilities include, but are not limited to:

• Define user requirements, strategy and prioritization

• Develop and communicate the product vision and strategy for key components and features.

• Responsible for direct ownership of products including customer and product definition, design, monitoring, governance and alignment of key stakeholders.

• Understand the needs of business stakeholders, data scientists, engineers and Capital One customers.

• Prioritize the product backlog to maximize business and customer outcomes.

• Incorporate design thinking and analytics to inform product design.

• Enable collaboration and ensure communication between teams.

• Maintain a healthy backlog of work and play a critical role in many agile ceremonies.

• Support the team with escalation and resolution of impediments.

• Collect and analyze data to make data driven decisions on product strategy and design.

• Make hard trade-offs to achieve goals

As a Sr. Manager, Product Management within the Associate Experience organization, you’ll have access to:

• A suite of products that support the associate experience. Capital One is reimagining the internal associate experience and this product manager will be directly responsible for impacting the change and driving measurable, key results through an existing product suite, with opportunities to expand the portfolio based on business and user needs.

• This product manager will work directly with our tech teams and design partners to enable the various goals across our different lines of businesses. This associate should be energized about enabling our internal partners to deliver better experiences for our associates.

• Assisting in the strategy and product roadmap for the experience of multiple products

• Communicating roadmap and business impact with tech teams and lines of business

• Working with tech team and Agile partners to define stories, build, and execute against product roadmap

• Building connections across lines of business and understand their various goals

• Continuously optimizing and improving our app metrics strategy with lines of businesses to better serve their needs

• Working with our Design and User Research partners to inform app and web component development strategy and user experience for the products

• Driving and measuring value of the product suite solutions

• Mentoring team members on all aspects of the product mindset lifecycle and process

We want you if you are:

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you..

• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

• Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.

• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.

• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 5 year of product management experience or at least 5 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering

• MBA or Master’s degree

• 5+ years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).