Overview

11 West 19th Street (22008), United States of America, New York, New York Senior Manager, Design Operations

Senior Manager, Design Operations

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

We are currently seeking a Senior Manager to join our Design Operations team. You will think strategically about how teams work together and how systems and structures scale with a deep understanding of best practices in program management. In this role you will rely on your judgment to influence cross-functional stakeholders, communication skills to create clarity, and a results-focused mindset to solve complex and ambiguous problems.

This role partners directly with a VP of Design, serving as a trusted advisor and thought partner. While this role is an individual contributor, success relies heavily on building authentic relationships with peers, partners and leaders.

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

Portfolio Management:

• Develop routines to track and prioritize initiatives, including resource allocation to meet business needs

• Refine and manage capacity allocation and alignment systems

• Build and maintain strong working relationships with product and tech partners to share design’s working model

• Provide accurate reporting to cross-functional leadership on portfolio status, resourcing, issues, and priorities.

Business & People Operations:

• Manage business critical relationships (such as HR, Finance, Talent Acquisition) on behalf of leadership

• Budget and headcount management, advocating for investment in design as appropriate for the business needs.

• Support the hiring and onboarding of employees, manage contractors and vendors, strategically balance attrition.

• Keeping a finger on the culture pulse and actively participating in shaping it; focusing on morale, attrition, and unspoken feedback.

Design Standards & Practice Management:

• Create and optimize end to end routines that drive design quality

• Collaborate with peers across the broader Design organization on priority initiatives, scaling best practices, and building new processes to ensure the organization is well managed

• Shape agendas and facilitate team meetings, leadership team sessions, and other events/meetings as needed

Basic Qualifications

• 7 years relevant experience, including design management, project/program management of design deliverables, and/or operations management

• 4 years experience leading project delivery for large, cross functional projects

• Experience working directly with designers, researchers, and strategists

Preferred Qualifications

• 4+ years working within the product development process between tech, product, and design

• Experience building operation systems and programs at scale

• Experience working with corporate design teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).