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Senior Relationship Manager - DC

Capital One

Capital One

Customer Service
McLean, VA, USA
Posted on Thursday, July 11, 2024


Center 3 (19075), United States of America, McLean, Virginia Senior Relationship Manager - DC

Are you a strategic leader who enjoys nurturing strong relationships among your team? Would you like to make an impact in the Relationship Management field? A Senior Relationship Manager at Capital One leads, manages, and motivates a small team of Relationship Managers (Credit Buyers) by guiding them to succeed, thus allowing them to meet and exceed their loan origination performance objectives. This role monitors and grants credit exceptions in accordance with the Capital One policy and within the confines of individual credit level authority. Additionally, once a part of the Capital One team, you will provide training, coaching, and guidance to ensure effective understanding and adherence to all essential sales processes.

In addition to providing management oversight to the team, the Senior Relationship Manager is also responsible for directly managing a territory of dealers. Here, the Sr. Relationship Manager has primary responsibility for driving business results with a defined set of dealers through ongoing relationship building and through the negotiation and decisioning of submitted applications.


  • Ownership of the team’s recruiting, interviewing, hiring, onboarding, and development of associate talent.

  • Offer impact performance feedback through employee recognition, rewards, and disciplinary action.

  • Guide employee’s success using a framework that encourages employee contribution, feedback, and growth.

  • Empower career development planning and opportunities. Delegate responsibility and welcomes accountability and regular feedback.

  • Foster a spirit of teamwork and cohesion aligning with Capital One’s open culture and the appreciation of diversity of people and thought.

  • Strategically analyze data, statistics, and operational results transforming low outcomes into solutions.

  • Manage employee work schedules including vacations, holidays, paid time off and overtime opportunities making sure the team needs are met.

  • Foster a collaborative team by demonstrating transparent communications across the team by holding regular group and one on one meetings.

  • Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.

Basic Qualifications:

  • High School Diploma, GED or Equivalent Certification

  • At least 2 years of Financial Services Experience or Business to Business Sales Experience

Preferred Qualifications:

  • Bachelor’s Degree

  • 2+ years of experience in Indirect Auto Finance

  • 2+ years of experience in Credit Underwriting

  • 3+ years of experience in Sales and Marketing

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).