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Senior Manager, Workfront System Group Administrator (Hybrid)

Capital One

Capital One

New York, NY, USA
Posted on Thursday, June 27, 2024

Overview

130 5th Ave (22130), United States of America, New York, New York Senior Manager, Workfront System Group Administrator (Hybrid)

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

How our hybrid model works

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

Role Summary

Capital One, a Fortune Magazine “100 Best Companies to Work For,” is transforming the US Card Business and is seeking an experienced Workfront System Group Administrator with extensive Adobe Workfront administration experience. The Capital One US Card Business is revolutionizing Marketing Operations to be a catalyst, enabling business teams to achieve their goals through marketing software and automation capabilities supported by well managed delivery processes. As the Group Administrator you will be responsible for driving the strategy for Workfront across the US Card Business Marketing Operations team, championing application evolution, creating forward momentum, standardization, user adoption, enhancing system functionality, implementing automation, and creating meaningful reporting. This role will aid in influencing and partnering with product and technology teams to advance Workfront for the group.

Responsibilities

Workfront Group Governance: Helping drive the Capital One US Card Business operations

  • Partners with the Enterprise Workfront System Administration Team to represent US Card Business Workfront for enterprise governance

  • Develops an US Card Marketing Operations Workfront annual Roadmap to assist in prioritization of implementations, enhancements and new product release utilization

  • Based on the Workfront Annual Roadmap, reviews quarterly Workfront enhancement/utilization plan for the US Card Business Marketing & Messaging Operations

  • Leads US Card Business Workfront SMEs within Marketing Operations to gather ongoing business needs, use cases, and requirements.

  • Sets the standards and oversees the execution of basic administration by the designated SMEs.

  • Plays a hands-on leadership role in system implementation for system functionality modules, automation enhancements, or new/existing team rollouts

  • Along with the Enterprise Workfront System Administration Team and Product Management,, actively participates and partners with Adobe Workfront account support to understand the product roadmap and translate it into how enhancements can benefit US Card

Workfront Group System Administration and Management: Supporting the system utilization, standardization and stability

  • Acts as the Workfront champion and day-to-day resource for the US Card Business Marketing & Messaging team

  • Oversees user licenses for designated group to ensure correct alignment of associate to Workfront license type based on system access and functionality needs

  • Provides direction to Workfront team SMEs on basic administration of the application

  • Provides technical subject matter expertise and business process knowledge to teams while supporting business analysis

  • Actively orchestrates systems builds, configurations and development/automation tasks for system enhancements

  • Conducts user feedback surveys, and valuates and prioritizes user feedback via a Workfront Support Queue for system changes and enhancements

  • Partners with the Enterprise Workfront System Administration Team and Product Management to manage complex troubleshooting and assist in recommending solutions to system or user issues

  • Develops projects and reporting within Workfront to track system projects, implementation and enhancements

  • Conducts regular audits on group utilization and data to increase system quality, resolve inconsistencies and correct workflow and/or system integration processes

Workfront Process Support: Ensuring Workfront supports and compliments process for efficiency

  • Partners with US Card Marketing & Messaging leadership and Workfront users to map current state processes and translate into new workflows utilizing Workfron to aid in inefficiencies

  • Supports capacity planning and resource management efforts to realize, manage, and reconcile labor utilization

  • Assists in creating workflow and automation solutions utilizing FUSION to improve workflow management

Workfront Reporting: Creating visibility and understand of the work and resource utilization

  • Aids in establishing metrics, builds reports and dashboards to assist in user workflow, portfolio/program/projects, channel deliverables, project types and resource management

  • Can diserne reporting that is better developed within the Workfront application verses reporting that should be developed using Workfront data and a business intelligence reporting tool

  • Partner with Product Management and Engineering to develop advanced reporting with Workfront data extracts and/or integrations

  • Performs statistical analysis on gathered data, running queries and making recommendations

Workfront System Training: Providing group end user training and information to solidify team understanding and further system utilization

  • As a part of new/updated implementations or enhancements, leads the communication planning and system training for the various Workfront license user types

  • Crafts training materials - including but not limited to: training presentations, QRGs (Quick Reference Guides), Job Aids and training videos

  • Assisting new associates to the group with their onboarding within the team to ensure familiarity with the Workfront system and understanding of role-specific responsibilities within the system

  • Explains complex technical material clearly to users with varying levels of proficiency

Basic Qualifications

  • Bachelor’s Degree or Military experience

  • At least 4 yearsof experience as a Workfront System Administrator

  • At least 2 years of experience in a role with project management responsibilities

  • At least 1 year of working in marketing as a discipline

  • At least 1 year of experience as a Workfront administrator supporting at least 150 users

  • Certified in either Adobe Workfront Certified Professional - FUSION (Developer) or Adobe Workfront Certified Professional - Project Manager

Preferred Qualifications

  • Workfront administration within a Financial Services corporation

  • Adobe Workfront Alpha and Beta product development experience

  • 2+ years of Risk Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $172,900 - $197,300 for Sr Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).