Site: Massachusetts Eye and Ear Associates, Inc.

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Job Summary

Responsible for medium to large single-site practice or larger multi-site practices (3 or more locations). Provides direct supervision of the administrative and clinical support staff, and operational duties and functions. As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues.

Does this position require Patient Care? No

Essential Functions

-Oversees the day-to-day administrative performance of secretarial and clinical support staff and manage staff schedules. Evaluates daily staffing needs and coordinates replacement of staff.

-Performs hiring, orientation and evaluation of staff. Administers corrective action if appropriate.

-Assists in the career development of practice employees through on-going coaching, counseling, and training.

-Oversees the department’s payroll including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures.

-Ensures all mandatory training is completed by staff and HIPAA policies and procedures are followed by staff.

-Evaluates, develops and implements administrative systems and procedures designed to maximize practice operations.

-Collaborates with practice leaders on the preparation of the practices annual budgets.

-Regularly evaluates and analyzes practice performance metrics.

Education

• Bachelor's Degree Related Field of Study required

• Master's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?

• No

Licenses and Credentials

• N/A

Experience

• supervisory experience 3-5 years required

• experience working in an academic healthcare environment 3-5 years required

Knowledge, Skills and Abilities

• Strong understanding of all Office Suite.

• Strong communication and organizational skills.

• Strong and proven leadership skills.

• Ability to work with staff of all levels.

• Excellent time management skills.

• Analytical and Math Skills.

• Knowledge of Accounting Principles.

• Ability to adapt to multiple and rapidly changing priorities and deadlines.

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Onsite

110 Hartwell Ave

40

Regular

Day (United States of America)

Massachusetts Eye and Ear Associates, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.