Job Summary:

The National Operations Manager provides high-level support to the senior leadership of the business line with a focus on executive administration, project management and data analysis to aid in driving practice initiatives forward. Supporting the National Partner, this role is responsible for managing complex administrative projects, coordinating and/or crafting confidential communications to senior practice leaders, event/meeting management and producing reports.

Job Duties:

Executive Administration:

• Provides sophisticated email and calendar management for National Partner, and select members of the National management team, including but not limited to:
  • Has authority to make calendar decisions on behalf of executive to enable the achievement of both day-to-day and longer-term priorities
  • Continuously manages multiple requests from leaders, both within and across business lines, while ultimately ensuring meetings and events on the schedule support the leader’s and practice priorities
  • Ensures travel arrangements and expense reporting is completed timely and accurately, including submitting expense report on behalf of executive
• Serves as an ambassador for the National Partner, and select members of the National management team to move practice initiatives and operational strategy forward
  • Sends communication, on behalf of National Partner, or prepares communications, to practice leaders, which may include independently crafting communications and/or collaborating with internal communications team on messaging
  • Produces a variety of materials, including, but not limited to, letters, memoranda, interoffice communications, confidential presentations, and reports

Project Management:

• Performs a variety of project management duties, which may be complex and confidential, including but not limited to:
  • Managing project/initiative deliverable completion by effectively collaborating with leaders assigned the action items
  • Capturing key action items determined during conferences and/or meetings, then building project plan
  • Communicates regularly with project members on status and works to influence completion of open items
• Plays active role in supporting meeting management including but not limited to partnering with event management teams, and reviewing presentation content for alignment with meeting purpose

Data Analytics:

• Enables data driven decisions by regularly gathering, compiling data in a presentable format, and delivers reports to National Partner,
• Facilitates the development and maintenance of data tools for managing industry and business line credentials
• Researches and prepares pursuit dossiers, including researching CRM, PeopleSoft and other data sources inside and outside BDO
• Participates in presentation preparation
• Leverages appropriate firm tools, templates, and resources so deliverables accurately reflect the Firm’s corporate visual identity
• Edits, produces, and distributes final deliverables

Other duties as required

Supervisory Responsibilities:

• N/A

Qualifications, Knowledge, Skills and Abilities:

Education:

• High School Diploma, GED or equivalent, required
• Bachelor’s degree, preferred

Experience:

• Five (5) or more years of C Suite or executive administrative experience, required
• Experience displaying a high degree of professionalism in dealing with diverse groups of people, including leadership at all levels, required
• Experience independently completing a high volume of tasks and projects, including indirectly managing workload of others required
• Experience making sound judgement with the appropriate levels of urgency to situations and events that require quick response or turnaround, required
• Experience maintaining a high level of integrity and discretion in handling confidential information, required
• Experience within a corporate or professional services firm, preferred

Software:

• Advanced level of proficiency in Microsoft Office Suite specifically in Word, Excel, Outlook and PowerPoint, required
• Experience with PeopleSoft Financials, preferred

Other Knowledge, Skills & Abilities:

• Ability to work in a deadline-driven environment, and handle multiple projects/tasks with an attention to detail
• Excellent written and verbal communication skills, including superior grammar, spelling and punctuation
• Possesses superior customer service skills, with the ability to display independent judgment, finesse and diplomacy in all situations
• Consistently seeks to improve processes
• Excellent organizational and detailed oriented skills, enabling efficient and effective multi-tasking
• Capable of managing highly confidential information
• Ability to work well with all levels of management as well as outside external clients
• Capable of being a team player

Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities
• BDO Total Rewards that encompass so much more than traditional “benefits.” Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets