Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
Responsible for capturing and refining business and/or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a working knowledge of the business and/or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs. Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users. Individual contributor.

Position Summary

This role is responsible for capturing and supporting delivery of business and/or system requirements (based on specialization) to accomplish business goals. Key responsibilities include working with stakeholders to understand their needs, capture their requirements, perform impact analysis, and then working closely with the Development Team(s) to refine the requirements into specifications that can be executed by the team. Individuals in this role possess a working knowledge of the business/technical domain and the main applications within that domain.

Responsibilities

• Understand stakeholder needs to help envision and create a solution to solve a problem
• Gather and catalog functional, non-functional, and technical requirements for stakeholder requests
• Partner with Product Owner, technical teams, and stakeholders to establish and negotiate solutions and priorities
• Provide subject matter expertise within the business/technical domain to support scope and requirement decisions
• Determine the impact of modifications and enhancements to applications and assist with identifying integration points and the end-to-end solution design Ensure changes to the application are compliant with bank standards and policies
• For vendor applications, work closely with the vendor to ensure changes meet bank requirements including assisting with acceptance testing where needed
• Assist users and development teams in application testing and troubleshooting, and may help with test planning and configuring test solutions to validate functional and system needs
• Document processes, procedures and workflows associated with applications
• Participate in continuous improvement efforts to create, analyze, and improve processes and solutions
• Facilitate or assist with requirements gathering sessions and stakeholder demos
• Create, maintain, and present training materials for end-users

Qualifications:

• 5+ yrs of experience in a Business Analyst or similar role
• In depth experience capturing workflow and/or process automation related business requirements
• In depth experience capturing requirements in the form of Epics and User Stories
• Proficient with Microsoft Office (Word, PowerPoint, Excel and Visio)
• Experience documenting requirements in visual formats, including flowcharts, process maps, flow diagrams, decision trees, mockups/wireframes, relationship diagrams, etc.
• Excellent written and verbal communication skills

Desired:

• Experience capturing and implementing Vulnerability Management requirements
• Experience with cyber security related workflows/solutions/implementations
• Knowledge of software development lifecycle; preferably Agile, Kanban/Scrum

Shift:

Hours Per Week: