Senior Manager, CSS Program Management

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We're looking for an experienced senior manager to lead a team charged with delivering outcomes to Customer Support Services (CSS). This role is part of the Business Transformation Delivery team. The portfolio of work expands mergers and acquisitions, product launches, key business initiatives, and innovative internal ideas.

This role combines breadth (solving varied problems), depth (ensuring outcomes), people (mentoring and managing a team), and functional ownership (maturing delivery processes). If you're exhilarated by complex problem-solving and passionate about growing people, then this is the role for you!

Your team will include senior program managers. You'll partner heavily with an analytics team, development teams, and other key business partners to deliver cross-functional outcomes.

You are accountable for:

• Establishing a highly effective process to gather and prioritize problem statements from across the business.

• Getting commitment from senior stakeholders on the collective priorities, scope, and goals for the portfolio of work.

• Ensuring that the initiatives and programs deliver the outcome needed by the business.

• Mitigate risk and manage dependencies, both present and forward-looking.

• Managing and mentoring a team of Program Managers to meet or exceed expectations of their role.

• Providing continual feedback to leadership and peers on improvement areas in the business, processes, and teams

• Lead key initiatives that are impactful to the scale of the business and team.

More about you

You're highly motivated to deliver outcomes and can navigate a high-speed, high-complexity, matrixed environment. You know how to extract business requirements from senior leaders.

You understand the direction of the business, you create a culture of psychological safety that will allow the team to bring their whole selves to work, and you can provide guidance to the team and others to drive the desired outcomes.

You're a life-long learner. You continually develop your own skills and can get up to speed quickly in any new area of the business. You have a growth mentality and develop this approach in your team. You set the example in your work ethic and rigor for understanding the why and delivering the right solution.

You maintain positivity for yourself and your team, even in the face of adversity and setbacks. Failures are opportunities to learn and build resilience.

On your first day, we'll expect you to have:

• 10+ years delivering successful transformations affecting large, complex, customer-facing systems, processes, and people.

• 5+ years of Experience leading a distributed team.

• Experience in agile project management environments, preferably with formal training and certifications.

• Demonstrable ability to drive a cross-functional team to execute against a strategy.

• Exceptional behavioral assessment capability, comfort in providing feedback, and heightened self-awareness and emotional intelligence.

More about our team

We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do. We're constantly growing, learning, adapting, and trying new approaches. Food and coffee are a few of our favorite things!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $192,000 - $256,000

Zone B: $172,800 - $230,400

Zone C: $159,300 - $212,400

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.