Project Manager
Artera
Operations
Santa Barbara, CA, USA
Posted on Oct 21, 2024
ABOUT ARTERA
Our Mission: Make healthcare #1 in customer service.
What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable.
Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually.
Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.
We are seeking a dynamic Project Manager to join our team and lead key projects that span mid-market through enterprise customers. In this role, you will be responsible for managing the full project lifecycle—from the moment of sale closure through to go-live—ensuring successful delivery that meets customer expectations. You will work closely with cross-functional teams and customers to identify key deliverables and milestones, ensuring timely and effective execution.
This position is vital to the success of our customer partnerships, as you will lead multiple projects simultaneously, overseeing project scope, managing risks, and troubleshooting technical issues as they arise. As our team manages a growing workload, you will be essential in sustaining the progress of ongoing projects and ensuring we have the capacity to consistently deliver high-quality service.
Responsibilities
- Client Focus: Lead the end-to-end delivery of multiple projects spanning mid-market through enterprise customers.
- Project Leadership: Manage the project lifecycle from sales closure to go-live, ensuring all milestones are met. Collaborate with customers to define key project scope, goals, and deliverables.
- Performance Tracking: Track and report on project performance, identifying potential risks or delays.
- Problem-Solving: Troubleshoot minor technical issues and escalate when necessary.
- Collaboration: Engage with internal technical counterparts to ensure successful project execution.
- Time Management: Ensure all projects are completed on time, within scope, and meet quality standards.
- Organization: Maintain documentation of project activities and manage administrative tasks such as time logging.
- Optimization: Contribute to process improvements within the Professional Services Organization (PSO).
Requirements
- Bachelor’s degree in Business Admin, IT or related field is preferred *additional experience in lieu of a degree is also accepted*
- 3+ years of project management experience in a customer-facing role.
- Strong oral and written communication skills, with experience in stakeholder management.
- Demonstrated experience in healthcare or Healthcare SaaS industries.
- Ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Self-motivated and able to work independently with minimal supervision.
- Strong problem-solving, time management, and organizational skills.
Bonus
- Experience with Looker or other data visualization/reporting tools.
- Background in healthcare tech startups or large EMR systems (e.g., Epic, Cerner, Athena).
- Project Manager Professional certification (PMP)
LOCATION
Artera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, Seattle, Denver, Chicago, Boston, and Philadelphia (Wayne).
Artera HQ is in Santa Barbara, CA, with an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid, and you will be expected to work out of your designated office location regularly, following local office guidelines. While three days a week may be a general guideline, the specific requirement will be set regionally based on the needs of the local office and the role.
If you live in one of our other hubs, your role will be remote to start. As our team continues to grow in these cities, Artera will explore opening offices in these locations, but there is currently no timeline in place for that. Once that happens, in-office attendance will similarly follow regional expectations, with flexibility to align with the local office's norms and the specific job requirements.
WORKING AT ARTERA
Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more!
Career development - Manager development cohorts, employee development funds
Generous time off - Company holidays, Winter & Summer break, and flexible time off
Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.
Committed to Diversity, Equity, and Inclusion
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.
With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role!
We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.
DATA PRIVACY
Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.