New Product Introduction Store Experience Program Manager
Apple
Product, Operations
Cupertino, CA, USA
Posted on Feb 5, 2025
Summary
Posted:
Weekly Hours: 40
Role Number:200589885
Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s WW Channel Strategy & Operations (CSO) organization focuses on developing and deploying worldwide sales programs and best practices to deliver an extraordinary customer experience in the channel and drive Apple Channel sales. With deep functional expertise in digital, physical, and people enablement spaces, our WW CSO team closely collaborates with many cross-functional groups at worldwide and regional levels. Apple is seeking a dynamic, results-oriented individual to join the Channel New Product Introduction (NPI) team. The Channel NPI team is responsible for ensuring that Apple customers worldwide enjoy a magical experience and see a high-quality merchandizing presentation in thousands of channel points of sale on the day of launch. This role is the intersection between Apple’s business strategy, product strategy, and in-store execution. Attention to detail is critical as we provide a world-leading experience of Apple’s new products. You will ensure that the integrity of the NPI moment is preserved and improved by a strong focus on operational excellence.
Description
In this role, you will: - Analyze sales data/trends and drive product merchandising strategy with cross-functional teams - Understand new product strategy, product security systems and visual merchandising standards and work with channel sales teams for product authorization - Lead data management for the global landscape of channel stores and generate a 100% accurate product demo unit forecast for all channel points of sale in the world - Manage vendor capacity planning and budget planning - Develop and communicate the merchandising plan for the day of product launch, aligning with other NPI program managers and marketing where needed - Develop merchandising element forecast (security elements, acrylics), drive design and manufacturing teams to deliver on-time for launch and within budget, and manage time delivery models for all required elements based on the on-shelf of product - Collaborate with product marketing, sales, marcom, sales finance and operations teams to optimize launch readiness results and sales impact - Work with regional teams to ensureNPI readiness and champion their feedback on sales, operations and store execution differences; also synthesize regional input to identify shared issues and advocate for global solutions - Analyze all risks to your product launch success and develop risk mitigation plans for everything from operations supply constraints, to store execution, labor, and budget—leading cross-functional teams to align and help execute those plans with the overall goal of NPI readiness in store - Provide product launch plan and NPI readiness updates to leadership for your product(s) - Support business decisions with robust business justification and data storytelling - Develop briefing content and Lead briefing calls for WW and regional channel teams - Drive process improvement activities after every major launch
Minimum Qualifications
- 8+ years of experience in product merchandising, sales, supply chain, capacity planning or logistics
- Experience in point of sale readiness for channel partners
- Ability to apply sales analysis in development of merchandizing strategy
- Proficient in managing large data sets and deriving key insights
- Strong vendor management and budget management experience
- Solid expertise in Excel and Keynote
- Experience with Python
- Bachelor’s degree required
Key Qualifications
Preferred Qualifications
- Strong focus on problem solving with an ability to identify and implement scalable solutions
- Sharp eye for details with a “hands-on” and continuous improvement approach to identify inefficiencies and design process improvements
- Excellent presentation, communication, analytical skills, and attention to details
- Experience working cross-functionally across all levels of a highly matrix organization
- Proficiency in Tableau and/or Business Objects is preferred
- MBA or advanced degree is a plus
Education & Experience
Additional Requirements
Pay & Benefits
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.