Operations Program Manager PRQ & AppleCare - Watch
Apple
Operations
Cupertino, CA, USA
Posted on Jan 29, 2025
Summary
Posted:
Weekly Hours: 40
Role Number:200586500
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just create products - they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! The Operations Program Manager for Post Ramp Qualification and AppleCare (PRQ & AC OPM) team plays a key role in launching Apple’s new products on time with superior quality and maximum customer availability. The PRQ & AC OPM plays a pivotal role in managing hardware changes post launch. A successful PRQ & AC OPM is a leader and facilitator; is dynamic, driven, organized and detail oriented; excels in program/ project management; communicates with ease at all levels; thrives in an ambiguous environment and is adept at facilitating actions and resolving conflicts. Furthermore, we lead within worldwide Operations and collaborate with the core product development teams and other functional organizations within Apple.
Description
- Lead Apple cross-functional teams & Original Equipment Manufacturer (OEM) operations teams to plan, execute and report status of PRQ and AppleCare projects - Work with OEM to plan PRQ qualification builds, secure materials, line readiness and monitor progress PRQ builds - Manage component readiness to ensure part availability, quality and cost - Manage, plan and seek approval for PRQ budgets - Plan capacity and lead factory equipment budget for AppleCare production - Communicate requirements and schedules to facilitate technical readiness with supply chain teams. - Program manage key issues, assess associated risks and communicate clearly across all levels of organization. Report current status and options for resolution to cross-functional teams and management. - Drive PRQ and AppleCare factory readiness with engineering, operations and OEM teams - Influence product manufacturability, testability, and supply chain responsiveness in pursuit of low cost and flexibility while stewarding quality - Lead all communications, upward and downward through the organization; raising key issues and options for resolution with executive teams.
Minimum Qualifications
- 3+ years of experience in manufacturing, project management, process engineering or product development
- MS or BS Degree
Key Qualifications
Preferred Qualifications
- Strong leader, self-motivated, proactive, detail oriented, hands-on and results driven.
- Strong interpersonal skills and ability to present to management
- Technical expertise and prior OEM management experience
- Solid communication skills and ability to build strong relationship to influence cross functional teams.
- Ability to travel up to 20%.
Education & Experience
Additional Requirements
Pay & Benefits
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.