Engineering Program Manager, eCommerce, Apple Services Engineering
Apple
Operations
Cupertino, CA, USA
Posted on Jan 14, 2025
Summary
Posted:
Weekly Hours: 40
Role Number:200585939
The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, Fitness+ and Apple Books. And they do it on a massive scale, meeting Apple’s high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Apple Services Engineering Program Managers partner with engineers who build secure, end-to-end solutions. Thanks to Apple’s unique integration of hardware, software, and services, engineers and Program Managers partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple’s privacy policy, one of Apple’s core values. Although services are a bigger part of Apple’s business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here. A successful person in this role will be a strong program and project manager, problem solver, with the ability to shift between strategic, project management and execution tasks. You are constantly focused on driving the highest value for our customers and you want to surprise and delight our end users. You appreciate efficiency, attention to detail and a collaborative working style. You bring a strong ability to prioritize and you respond to challenges with thoughtful planning. You build strong relationships with cross functional teams, partners and stakeholders. You are a proactive, independent and adept communicator (both formally and informally). You build strong expertise in your core area and you lead by influence. You must always exercise confidentiality and be diplomatic.
Description
The Engineering Program Manager will focus on launching commerce features and capabilities to build a world-class, scalable commerce platform for our growing services business. The role requires a combination of program management, strong engineering background, and ability to build reciprocal relationships across various teams within Apple Services Engineering and other Apple organizations. We are looking for someone who loves digging into details, finding patterns, and driving operational efficiencies under demanding timeframes. You will * Need to have hands on experience working with engineers as you explore new technologies, drive new initiatives and help build systems and features for hundreds of millions of transacting customers. * Develop tools and processes to gain efficiencies in the development and testing lifecycle. * Drive technical discussions with internal and external partners to implement the right solution for customers. * Take responsibility, communicate responsibilities and scope clearly and feel a personal stake in the product you ship. * Plan for risk mitigation and run trade-offs. * Thrive in uncertainty and strive to bring order to it; while building positive relationships naturally. * With your deep wisdom and judgement; you keep your eye on the ball.
Minimum Qualifications
- 7+ years of engineering product/program management experience in Enterprise software development environment with a demonstrable experience in all aspects of Engineering Program Management
- Prior experience in eCommerce order life cycle
- Experience in Payments or Strong Customer Authentication (SCA) or Revenue reconciliation or Financials
- Experience and understanding of the full business cycle from customer purchase, procurement, and financial reporting.
- BS or equivalent CS degree or MBA or related experience
Key Qualifications
Preferred Qualifications
- Experience in Project management of complex, high impact projects from ideation to launch and post launch
- Shipping large scale paid Subscription Software or Services consumer products used by millions globally is a plus
- Ability to work collaboratively with multiple product and engineering teams for alignment, planning and delivery of products
- Strong facilitation skills for requirements gathering, scoping, planning, and review sessions across multiple teams
- Experience in driving system architectural discussions and driving a scalable platform development
- Strong prioritization skills with ability to manage multiple projects simultaneously.
- Proven track record of operating autonomously, and being self driven and self motivated to deliver high quality results in an organized manner
- Highly organized and able to demonstrate extraordinary attention to detail
- Exceptional written, verbal communication and presentation skills for all level of an organization
- Naturally accountable and responsible individual
- Overall, a highly motivated, results-oriented, problem solver who enjoys a fast paced environment to deliver value to customers
Education & Experience
Additional Requirements
Pay & Benefits
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.